Shipping Address Incorrect when using – Ship to a different address?

  • Resolved davidtrebacz

    (@davidtrebacz)


    7 years, 11 months ago

    I have installed the development patch referenced in this thread:(https://www.ads-software.com/support/topic/shipping-address-not-displayed-on-paypal-express-review-order-page/). That fixed the separate shipping address not coming back from Paypal to WooCommerce.

    I now correctly see separate shipping and billing addresses in the exchange back and forth between Paypal.

    What is still broken is the Billing address gets switch to the shipping address when the order is submitted on WooCommerce. Illustrated sequence below.

    Woocommerce Checkout -> Paypal (correct seperate addresses)
    Paypal -> WooCommerce Confirm Order Page (correct seperate addresses)
    Woocommerce Order Page -> Submit order -> Woocommerce Order confirmed (billing address replaces shipping address)

    At this point the email confirmation sent to the customer and the order lookup in Woocommerce only show the incorrect billing address. It was switched to the shipping address when the order was placed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter davidtrebacz

    (@davidtrebacz)

    I believe this may have been a configuration issue on my end that we’d never noticed. After further reviewing our configuration we had Paypal Express Checkout set to override the billing address:

    The setting is under WooCommerce>Settings>Checkout>Paypal Express Checkout>Billing Address Enable this option if you would like to use this address for both billing and shipping in WooCommerce, PayPal only returns a shipping address back to the website.

    I unchecked this, so WooCommerce does not switch the billing address. Now the confirmation process behaves as I would expect and we capture both addresses the customer provided. Perhaps we always had it set this way and I just noticed when the other issue arose.

    Thanks for the great plugin and the quick fix on the other issue.

    If there are any negatives to my choices, please let me know.

    Plugin Contributor angelleye

    (@angelleye)

    Yup, sounds like that’s all you needed. Glad you got it worked out!

    If you a moment to leave a review for the plugin that would be greatly appreciated. Thanks!

    Thread Starter davidtrebacz

    (@davidtrebacz)

    Review submitted. Thanks for the great plugin and support.

Viewing 3 replies - 1 through 3 (of 3 total)
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