Shipping address N/A on invoice

  • Resolved kira7

    (@kira7)


    2 years, 5 months ago

    Hi,

    I wanted to show both bill and Ship To: address on invoice, even if customer has denoted that they are the same. Is this possible? What setting to I need to change if so?

    Thanks.

    Nat ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kira7

    (@kira7)

    PS I have also just noticed that despite under Settings >> Fluid Checkout, ticking box boxes for
    Highlight the shipping address section in the checkout form and
    Highlight the billing address section in the checkout form

    When I go to checkout https://paradise.webfactory.com.au/checkout/ nothing to do with Shipping is showing?

    I’ve even ticked the “Billing address same as the shipping address checked by default” box and “The billing address at checkout will start with the option “Billing same as shipping” checked by default” but again on the checkout page there is no box showing a tickbox denoting “shipping same as billing”.

    I also did a test order and when I logged into MyAccount after doing so, noted that there was no shipping address set yet…

    I am running Version 2.0.7 of the plugin. Help! Don’t know what I am doing wrong.

    Thanks for any advice.

    Nat ??

    • This reply was modified 2 years, 5 months ago by kira7.

    Hi Nat,

    As explained in your ticket on our support system.

    This usually happens when the order did not need a shipping address, which in turn happens in three cases:

    1 – If all the products purchased with this order are “virtual”, that is, the product type does not require shipping; or
    2 – If a “Local pickup / in-store collection” shipping method was used.
    3 – If shipping is not enabled in your WooCommerce settings

    Best,
    Alan.

Viewing 2 replies - 1 through 2 (of 2 total)
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