• Resolved aaronlp

    (@aaronlp)


    Hi,

    I have an issue with the checkout page, there is no option to enter a shipping address, only a billing address.
    I have viewed numerous other threads about this issue and the solutions seem to be the setting on the Shipping Options page and ensuring there are Shipping Zones.
    I have checked this and setup is correct but the shipping options are still not showing.

    Any ideas?

    Thanks
    Aaron

    URL: https://mykiwiplaybox.aaronpeacheywebdesign.com

    
    ### WordPress Environment ###
    
    Home URL: https://mykiwiplaybox.aaronpeacheywebdesign.com
    Site URL: https://mykiwiplaybox.aaronpeacheywebdesign.com
    WC Version: 2.6.8
    Log Directory Writable: ?
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_NZ
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.18 (Ubuntu)
    PHP Version: 7.0.8-0ubuntu0.16.04.3
    PHP Post Max Size: 16 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.16
    Max Upload Size: 16 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ? Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 2.6.8
    : 
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    
    ### Active Plugins (26) ###
    
    Advanced noCaptcha reCaptcha: by Shamim – 2.3
    MyKiwiPlayBox Custom WooCommerce Changes: by Aaron Peachey – 1.0.0
    Backup by blogVault: by Backup by blogVault – 1.40
    Under Construction / Maintenance Mode From Acurax: by Acurax – 2.5.1
    Contact Widgets: by GoDaddy – 1.3.3
    WooCommerce Coupon Generator: by Jeroen Sormani – 1.0.0
    PayPal Express Checkout for WooCommerce: by wpgateways – 1.1.8
    Facebook Auto Publish: by xyzscripts.com – 1.4
    GoDaddy Email Marketing Signup Forms: by GoDaddy – 1.1.4
    Imagify: by WP Media – 1.5.10
    Insert Headers and Footers: by WPBeginner – 1.3.3
    Ninja Forms: by The WP Ninjas – 3.0.15
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Social Media Auto Publish: by xyzscripts.com – 1.7
    Storefront Product Pagination: by WooThemes – 1.1.3
    Storefront Sticky Add to Cart: by WooThemes – 1.1.4
    Theme Customisations: by WooThemes – 1.0.0
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.7
    WC Fields Factory: by Saravana Kumar K – 1.3.5
    WooCommerce PayPal Express Checkout Gateway: by Automattic – 1.1.2
    WooCommerce: by WooThemes – 2.6.8
    WooCommerce Helper: by WooCommerce – 1.7.2
    Yoast SEO Premium: by Team Yoast – 3.8
    WP Custom Widget area: by Kishor Khambu – 1.2.2
    WP101 Video Tutorials: by WP101Plugin.com – 0.3
    Yoast SEO: Local for WooCommerce: by Team Yoast and Arjan Snaterse – 3.8
    
    ### Settings ###
    
    Force SSL: –
    Currency: NZD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ?
    
    ### WC Pages ###
    
    Shop Base: #5 - /
    Basket: #6 - /cart/
    Checkout: #7 - /checkout/
    My Account: #8 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Stationery
    Version: 1.0.5
    Author URL: https://woocommerce.com
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 2.1.6
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Check your settings under:

    • **WooCommerce > Settings > General > Shipping Location(s)** – This needs to be set to anything except “disable”;
    • **WooCommerce > Settings > Shipping > Shipping Options > Shipping Destination** – Needs to be set to anything except “Force shipping to the customer billing address”
    Thread Starter aaronlp

    (@aaronlp)

    Thanks Riann. I have confirmed these settings are correct.
    Upon disabling and re-enabling all plugins I found the culprit in this case is the Yoast SEO: Local for WooCommerce plugin. When this plugin is active, these fields are not displayed. Upon deactivation, the fields then work as expected again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Shipping address not an option’ is closed to new replies.