Shipping and Billing Address not working

Same here… this BUG is there since 7.5.0 ,,, i roll back to 7.4.1 and all is working.. i hope they will fix it soon.. Thx for Feedback if there is a Solution.

Hi, @abs2020

1. Where customer will Enter the Zip Code on Billing Section and no info on Address Section. this is what I see on the Shipping Rate: https://i.imgur.com/mC3F9ii.png
2. Where customer will Enter the Zip Code on both Billing Section and Address Section. this is what I see on the Shipping Rate: https://i.imgur.com/ek76hkc.png

Can you provide us a screenshot of your shipping zones that are under WooCommerce > shipping > shipping zones where we can see the shipping zones and shipping methods? Is the issue affecting all Zip codes or specific zip codes?

Hi, @3light

I understand the issue could be similar or the same, however, each site configuration is different. Please create a separated thread for the issue here – https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

We want to make sure that every user’s issues receive their own thread with proper attention.

• https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

Looking forward to hearing from you.

@ihereira here is the shipping zone and method. https://i.imgur.com/JLQCCJa.png

Yes it affects all Zip Codes in Washington US

• This reply was modified 1 year, 7 months ago by abs2020.

Hi @abs2020

Thanks for sharing the requested information above.

Checking your site’s checkout page, I can confirm the issue here as seen below. This happens when only the Billing Details field is filled up.

However, when I click the Ship to a different address? option and input details there, the shipping costs is calculated:

I replicated the settings on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. Shipping costs/options are displayed regardless if I checked the Ship to a different address? option on my end:

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!