Shipping and tax update causing fatal error

  • Resolved pasqualerose

    (@pasqualerose)


    1 year, 10 months ago

    After updating the WooCommerce shipping and tax plugin I would receive a fatal error message when I tried to edit anything on my site. When I deactivated the plugin, the site worked fine. Here is a link to a screenshot of that fatal error message.

    https://ibb.co/T0zPmYy

    Thank you,

    Pat M.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @pasqualerose

    Thanks for reaching out!

    I understand that you received the error message after updating the WooCommerce Shipping and Tax plugin.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter pasqualerose

    (@pasqualerose)

    I Will do that. But I want to let you know I did receive this email from WordPress.

    “`Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a
    plugin or theme causes a fatal error on your site, and notifies you
    with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce.

    First, visit your website (https://visualverse.thecreationspeaks.com/)
    and check for any visible issues. Next, visit the page where the error
    was caught
    and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard
    normally, WordPress now has a special “recovery mode”. This lets you
    safely login to your dashboard and investigate further.

    To keep your site safe, this link will expire in 1 day. Don’t worry
    about that, though: a new link will be emailed to you if the error
    occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the
    following information:
    WordPress version 6.0.3
    Active theme: Weaver Xtreme (version 4.3.8)
    Current plugin: WooCommerce (version 7.0.0)
    PHP version 7.4.33`

    • This reply was modified 1 year, 10 months ago by pasqualerose.
    • This reply was modified 1 year, 10 months ago by pasqualerose.
    Thread Starter pasqualerose

    (@pasqualerose)

    Here is that system report.

    Complete: 200
Oldest: 2022-11-07 21:17:32 -0600
Newest: 2022-12-08 08:56:37 -0600

Pending: 7
Oldest: 2022-12-08 20:07:37 -0600
Newest: 2022-12-15 07:45:37 -0600

### Status report information ###

This is from the logs:
2022-11-08T12:48:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /srv/users/thecreationspeaks-com/apps/visualverse-thecreationspeaks/public/wp-content/plugins/wovaxapp/library/wovaxapp_ajax.php on line 308

2022-11-08T12:49:01+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /srv/users/thecreationspeaks-com/apps/visualverse-thecreationspeaks/public/wp-content/plugins/wovaxapp/library/wovaxapp_ajax.php on line 308

Generated at: 2022-12-08 15:17:38 -06:00
    Thread Starter pasqualerose

    (@pasqualerose)

    This is from the logs.

    2022-11-08T12:48:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /srv/users/thecreationspeaks-com/apps/visualverse-thecreationspeaks/public/wp-content/plugins/wovaxapp/library/wovaxapp_ajax.php on line 308

    2022-11-08T12:49:01+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /srv/users/thecreationspeaks-com/apps/visualverse-thecreationspeaks/public/wp-content/plugins/wovaxapp/library/wovaxapp_ajax.php on line 308

    Hi @pasqualerose

    Here is that system report.

    Thanks for sending the System Status Report, however, this is incomplete.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    2022-11-08T12:48:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /srv/users/thecreationspeaks-com/apps/visualverse-thecreationspeaks/public/wp-content/plugins/wovaxapp/library/wovaxapp_ajax.php on line 308

    Typically, this problem occurs when a PHP code in WordPress takes a long time to run and reaches the maximum time limit set by your WordPress hosting server. The time limit is important because it helps prevent the abuse of server resources. You can follow the solutions on the article below to fix fatal error: Maximum Execution Time Exceeded in WordPress

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

    Let us know how it goes!

    Plugin Author harriswong

    (@harriswong)

    Hi there,

    Is this a similar issue reported here https://github.com/woocommerce/woocommerce/issues/34722? This is fixed in WooCommerce 7.1.

    Thanks,
    Harris

    Thread Starter pasqualerose

    (@pasqualerose)

    OK. Thanks. I will update to 7.1 and let you know if it worked.

    Thread Starter pasqualerose

    (@pasqualerose)

    Thanks. That appears to have worked.

    Pat

    Hi @pasqualerose

    I’m glad that updating the plugin resolved the issue here.

    I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if you have a few minutes, we’d love it if you could leave us a review:

    https://www.ads-software.com/support/plugin/woocommerce-services/reviews/

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
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