Shipping Bar Not Displaying

Hi @gmongrut ,

I can inspect that our plugin is activated on your site. However, I couldn’t check the position chosen for the shipping bar on the Fly Cart popup.

Please go to WPClever >> Fly Cart and check if you have enabled this option https://prnt.sc/PLhA775tXUfB or not.

Then go to WPClever >> Free Shipping Bar and enable this one: https://prnt.sc/3MIZuQH7RFC9.

If these are enabled but there is still no bar, please try inserting this shortcode [wpcfb] to your cart page.

If none of the above works, please contact our developers directly at https://wpc.ticksy.com/ or [email protected] to get further instructions on how to solve this issue.

Best regards.

Hi there @janilyn409,

Thanks so much for your quick reply!

Both options are enabled, and I’ve included the short code at checkout, but it’s still not working. I’ll reach out to them via email as you suggested.

It might help if you could guide me on how to delete any remaining files or data that might be lingering on the server after uninstalling and deleting the plugin. I remember it worked fine before (a while ago), but now it’s not. Maybe starting fresh could get it working again.

I’ve tried to locate and remove any leftover data, but every time I reinstall, all the settings are still saved somewhere. Clearing out this data might resolve the issue.

Thanks again, Janilyn! ??

Hi @gmongrut ,

Unfortunately, I’m not a technical support agent so I can’t provide you with further instructions in this case.

Just in case your email might get lost in our developers’s mailbox, you can also create a new Private ticket at our Support Forum https://wpc.ticksy.com/ so that they can give you detailed instructions in an easier way.

Best regards.

Hi there Janilyn,

I have created a new ticket as you mentioned. I appreciate your help on this.

Have a wonderful day! ??

Hello @janilyn409 ,

I did what you asked, but Dustin told me that support is only available for those who buy a premium license. Since this plugin doesn’t have a premium version, I was told I’d need to purchase a premium version of another plugin to get any support.

I explained that this doesn’t make sense, and now Dustin isn’t replying anymore.

Is this normal? I’m just trying to get your plugin to work and am not getting any help.

Honestly, I’m not very happy with this situation.

Thanks for your attention.

Hi, I have the same problem – i can force the plugin to show me when I’m allowed to use free shipping, but not when I’m below the threshold… it used to work fine some time ago.

EDIT: 1.3.8 almost works, it’s just shy when there is nothing in your cart, but it’s still better than nothing ??

• This reply was modified 2 months, 3 weeks ago by m-zurowski.
• This reply was modified 2 months, 3 weeks ago by m-zurowski.

Hi @gmongrut ,

Maybe our developer did not explain it well. He must have believed that the display issue was due to the fact that the theme or template doesn’t allow the free shipping bat to be visible on certain positions. For issues with third-party conflicts, it’s kinda difficult so that is the reason why he asked you like that.

@darkwombat96 Thanks for the information. I will check further. if possible, you can open a new thread and provide us with your public site link and a screen video to help us reproduce this issue. When I can collect enough data, I will write a report to request our developers to look into this carefully.

Best regards.

Hi @janilyn409 ,

I appreciate your reply.

Just to be clear, this isn’t a third-party plugin conflict. I’ve tested this on a staging site after removing other plugins, and the issue still persists. I’ve also tried using the shortcode on its own, but the bar still doesn’t display—only the text “Your order is qualified for free shipping!” shows up when the threshold is reached.

This is taking up a lot of my time, and it doesn’t seem like your technical team is willing to cooperate. So, I’m going to remove this app and find another one. Thankfully, there are other developers out there.

@janilyn409, you provide great service, but Dustin’s unprofessionalism is really disappointing. You’re going to lose customers in the long run if people with that kind of attitude continue representing your company. You never know who your most profitable customers might be down the line. I hope that your team and company leadership will take some time to reflect on what’s happening here.

Hi @gmongrut ,

We are sorry for the troubles caused to you. I have sent a request to get feedback from Dustin for your case. Actually, Dustin took in the case but then it was assigned to another developer in our team, who was incapable of solving this case properly. So it was sent back to Dustin and he responded to you on behalf.

To be honest, there are cases when issues happened with even a clean installation of our plugin and our developers are not able to fix them. They are not really good at English so they try to avoid explaining technical entanglements in detail.

Though I work as a support representative, I cannot make them fix the issues for good since even our senior developers can’t find the source of the errors. I can only try to keep the conversation going and keep users posted with updates of the progress. Unfortunately, now I am transferred to the ORG team so I can’t help you check further on Ticksy.

Dustin said he had processed a refund to your account as a compensation to our failed support attempt. We hope that you can accept our apology in your case.

I will try to suggest some ideas to improve our support procedure and support quality of our team in the future in this quarter reports to the leaders in our team. Thanks for your understanding and patience for us. We really appreciate that.

Best regards.