• Resolved VisedFAQ

    (@visedfaq)


    Hi there, so we have the problem with the “Shipping Calculator” (https://prnt.sc/1ebe9q2) option on the Cart page, it just disappears after some time (for some reason), and clients can’t select any shipping option, so it remains blank in the order.

    I just need to toggle the option On/Off and it works okay after that: https://prnt.sc/1ebe9q2

    How can I avoid this issue going forward?

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://eurologo.co.uk
    Site address (URL): https://eurologo.co.uk
    WC Version: 5.4.2
    REST API Version: ? 5.4.2
    WC Blocks Version: ? 5.1.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.3.1
    Log Directory Writable: ?
    WP Version: ? 5.7.2 - There is a newer version of WordPress available (5.8)
    WP Multisite: –
    WP Memory Limit: 6 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
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    cURL Version: 7.19.7
    NSS/3.44
    
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    ### Security ###
    
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    ### Templates ###
    
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    ### Action Scheduler ###
    
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    Oldest: 2021-06-21 17:55:14 +0100
    Newest: 2021-07-22 10:58:29 +0100
    
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    ### Status report information ###
    
    Generated at: 2021-07-22 10:59:50 +01:00
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I understand that the shipping calculator sometimes disappears on cart page and you have to toggle on/off the display shipping calculator for it to work again.

    I tested but couldn’t replicate the issue on my end. This is likely caused by a conflict with another plugin/ theme on your site. To test, could you follow the instruction in this documentation:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Shipping Calculator Bug’ is closed to new replies.