shipping calculator not working for variable product

  • Resolved andrewlybne

    (@andrewlybne)


    3 years, 2 months ago

    First of all thank you very much to your team for this plugin, it works very well.

    I have a problem today, when a customer wants to check the shipping cost for variable products , there is no response when they click “update address”.

    But it is very strange that for simple products there is no problem

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter andrewlybne

    (@andrewlybne)

    I forgot to mention that all simple products on my site are working properly with this plugin, but all variable products are not

    Plugin Author rajeshsingh520

    (@rajeshsingh520)

    Hi,

    The issue is happening as there is a JS error in your website

    the JS error is happening due to some other plugin in your website but it is braking out plugin JS so it is not working for variable page you need to fix all the JS error on your site

    Thread Starter andrewlybne

    (@andrewlybne)

    Hi

    Thank you very much for your quick reply!

    I tried to deactivate all javascript optimizers, but the problem still exists.
    I also tried all of payment method plugins, still no change

    I don’t know what to do, do I need to give you access to my site?`

    Plugin Author rajeshsingh520

    (@rajeshsingh520)

    Sorry we wont be able to fix this as the issue is related to stripe plugin in your site

    see the screenshot https://imgur.com/a/hucgdVd you will have to contact stripe plugin developer used in your site

    stripe is having issue with this JS jquery.blockUI.min.js

    Thread Starter andrewlybne

    (@andrewlybne)

    Thank you for your time
    I will contact them now

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘shipping calculator not working for variable product’ is closed to new replies.