Shipping categories

Hello,

Can you send us screenshots of each of your shipping classes via https://snipboard.io, please?

And please share a copy of your site’s System Status Report, it is located under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Ok tank you

WordPress Environment

WordPress address (URL): https://www.vendita-pc-usati.it
Site address (URL): https://www.vendita-pc-usati.it
WC Version: 7.3.0
REST API Version: ? 7.3.0
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Database

WC Database Version: 7.3.0
WC Database Prefix: wp_
Dimensione totale database: 8.29MB
Dimensione dati database: 6.23MB
Dimensione indice database: 2.06MB
wp_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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Post Type Counts

attachment: 95
custom_css: 1
customize_changeset: 5
et_footer_layout: 1
et_header_layout: 2
et_pb_layout: 16
et_template: 4
et_theme_builder: 3
nav_menu_item: 17
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post: 15
product: 60
product_variation: 37
revision: 189
wp_global_styles: 1

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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

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Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #7 - /negozio/
Carrello: #8 - /carrello/
Pagamento: #9 - /pagamento/
Il mio account: #10 - /mio-account/
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Theme

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ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

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Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
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remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
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woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

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Notes: 45
Onboarding: completed

WooCommerce Payments

Version: 5.4.0
Connected to WPCOM: Sì
Blog ID: 175306570
Account ID: acct_1JpoSn2Hg4IvlVp5

Action Scheduler

Complete: 488
Oldest: 2023-01-27 14:02:04 +0000
Newest: 2023-02-09 14:42:36 +0000

Pending: 1
Oldest: 2023-02-10 14:04:08 +0000
Newest: 2023-02-10 14:04:08 +0000

Status report information

Generated at: 2023-02-09 14:46:32 +00:00
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Tank you

Hi,

May I ask, are the shipping classes being added to your product as explained in this documentation?

https://woocommerce.com/document/product-shipping-classes/#section-3

To clarify, is the site generating any error message related to this? You can check if there are errors by navigating to WooCommerce > System Status > Logs.

Let us know what you find.

Hi, log status:

Unable to detect valid feed configuration: No catalog ID
01-27-2023 @ 14:30:30 – There was an error trying sync products using the Catalog Batch API for job 69c2ed0625be8470a085678c83c94649: Cannot create the API instance because the access token is missing.
01-27-2023 @ 14:56:00 – There was an error trying sync products using the Catalog Batch API for job 6a07239f4bd0b903522208dbebc639a2: Cannot create the API instance because the access token is missing.
01-27-2023 @ 14:56:07 – There was an error trying sync products using the Catalog Batch API for job 37ea169298234baf15ff6149b6229f2a: Cannot create the API instance because the access token is missing.
01-27-2023 @ 14:56:12 – There was an error trying sync products using the Catalog Batch API for job d29311418ff4d9149d688c2e3d9799ac: Cannot create the API instance because the access token is missing.

Yes, the categories are added as explained (I have already found them after transferring products from the other site as I said at the beginning) thanks

Hi @quadcore

Now I have imported the products and each one has its own class and I also find the 3 clazzi in woocommerce, but at the time of purchase in the cart there is only the “withdrawal on site”.

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, can you please share with us the URL or the link to the products under these shipping classes so that we could check this further? Please send only one product per shipping class.

Thanks!

Thanks for your answer. I don’t know what to send you, I’ve already sent screenshots. Any product from the problem

https://www.vendita-pc-usati.it/negozio/

Maybe I succeeded, thanks anyway

Now I have another problem. In the emails that arrive to the customer, the site is called: “My Blog” as WordPress was just installed, but although I have now called the site differently, the emails still arrive like this

Hi @quadcore

Maybe I succeeded, thanks anyway

I’m glad that the issue has been resolved here already! ??

In the emails that arrive to the customer, the site is called: “My Blog” as WordPress was just installed, but although I have now called the site differently, the emails still arrive like this

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

As I already explained, the email that reaches the customer (see photo) calls the site: “my blog” which is the name that WordPress gives to the newly installed sites, but my site has obviously been renamed and the one that should appear.

https://snipboard.io/Mq8gb2.jpg

Hi @quadcore ,

I understand that the order emails your customers are receiving are labeled “My blog”, and not the name of the site, yes?

Please can you navigate to WooCommerce → Settings → Email tab, then scroll down to Email sender options, and check that the site name is entered in the field next to the “From” name option.

By default, “My Blog” will be added there, you can update this to your site name so that it is displayed in emails. Below is a screenshot for reference:

Feel free to read through our Email FAQs here.

Let us know how this goes!

Tank you

Hi @quadcore ,

You are very welcome, we are happy to help!

I will go ahead and mark this thread as resolved then, however, feel free to create a new topic should you need any further help!

Cheers!