Shipping charged more than what was qouted

  • Resolved ginods

    (@ginods)


    10 months, 2 weeks ago

    I had a customer place an order and was quoted 12.33 for shipping however when she hit place order she was charged 18.8. How is this possible. She was kind enough to recreate the order and took screenshots to show me. Any help would be greatly appreciated .

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WojtekPS

    (@wojtekpyrgies)

    Hi @ginods,
    Thanks for reaching us.
    To reproduce this case we will most likely need some data that we cannot disclose on this forum.
    Therefore, could you please write to us at https://octolize.com/support/

    Regards,

    Wojtek

    Thread Starter ginods

    (@ginods)

    Ok,I don;t have an account with octolize. How do we get this issue resolved?

    Plugin Support WojtekPS

    (@wojtekpyrgies)

    You do not need an account to write to us from the contact form.
    In the Contact Us! section select Pre-sale question or Inquiry if the specific shipping scenario can be configured with our plugins.

    Regards,
    Wojtek

    Plugin Support WojtekPS

    (@wojtekpyrgies)

    The topic has been addressed on our support therefore I mark it as resolved here.

Viewing 4 replies - 1 through 4 (of 4 total)
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