shipping cost

  • Resolved silvianova

    (@silvianova)


    1 month, 4 weeks ago

    I have a problem with the shipping cost configuration for Spain and France.

    I have a fixed shipping cost configured for Spain and a free shipping cost based on minimum order. In addition, I have a free shipping class configured for certain products.

    The conflict comes with these products with the free shipping class since it is only for Spain. If this product is sold in France, it has shipping costs.
    I don’t know how to solve this… any help?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @silvianova

    To resolve the issue you’re experiencing, you will need to set up a shipping zone for France and another one for Spain.

    1. Go to WooCommerce > Settings > Shipping and click “Add shipping zone”.
    2. Name the first zone “Spain” and select Spain from the “Zone regions” dropdown.
    3. Click “Add shipping method” and select “Flat rate”. Set the cost as per your requirement.
    4. Also, add another shipping method “Free shipping” and set the minimum order amount.

    Repeat the steps for France but do not add the “Free shipping” method.

    For the products with free shipping class, go to the product edit page and select “Free shipping” from the “Shipping class” dropdown. This will ensure that these products are free to ship only when shipped within Spain.

    I hope this helps! Let us know if you have any other questions.

    Thread Starter silvianova

    (@silvianova)

    Yes, that’s how I have everything set up. That’s why I’m surprised it doesn’t work.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @silvianova,

    Yes, that’s how I have everything set up. That’s why I’m surprised it doesn’t work.

    If you’ve already created the zones like my colleagues suggested, I suggest deleting and re-creating the shipping zones a fresh. In some cases, we’ve had merchants delete and re-create their shipping zones and this fixed their issues.

    Please try this and let us know how it goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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