Shipping Cost calculation for Flat shipping

  • First of all, i never received a proper response on time from WClovers so far for most of our queries and really disappointed. We are using WCFM ultimate and using weight based shipping with PluginHive.

    This is the real issue with the integration with WCFM and PluginHive. We are using one shipping Account (PluginHive) for all the vendors, since it is easy to manage/setup. We also set in WCFM as shipping cost goes to Admin. While using “calculated shipping”, it is not a problem, since the actual amount used while creating shipping label, admin is getting the correct shipping cost. This is fine during our testing.

    Some of the vendors may choose flat rate shipping with a fixed amount. So for example the Flat rate shipping cost is $5. However when a customer place order for this item, vendor can create a shipping label , where cost is lets say $8. In this case, the admin is paying the excess amount ( $3), but this is not getting deducted from the vendor. This is the same case with free shipping. In this case the entire amount admin has to pay. Which shouldn’t happen.

    Ideally, if the vendor sets free shipping or flat shipping then the shipping amount should be deducted from the vendor directly, Since they are responsible for these ( free or flat) shipping. If they are using calculated shipping, then the amount goes to Admin. In this case there are very less transactions or withdrawals between vendor and admin and can avoid unnecessary processing charges with payment gateways.

    I have created the ticket 236623 and additional details provided there. I have to post it here since i never receive support on timely manner from the support tickets, you can verify.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WC Lovers

    (@wclovers)

    Some of the vendors may choose flat rate shipping with a fixed amount. So for example the Flat rate shipping cost is $5. However when a customer place order for this item, vendor can create a shipping label , where cost is lets say $8.

    – How vendors are creating separate shipping label cost when actual shipping cost is $5?

    Thread Starter digitalmwiz

    (@digitalmwiz)

    Lets say if the vendor is giving a flat shipping $5 but in vendor dashboard vendor has opportunity to create a shipping label through pluginhive where actual cost would be the calculated one directly from the shipping company.

    Flat rate shipping usually work in this way, i.e they are planning to include half of the shipping cost into the product cost so that vendors can get more sales ( becoz of less shipping charge). Still vendor can opt for print label from pluginhive where the actual cost will be higher and will be charged from the admin. Here ideally the difference amount should be deducted from vendor. I have provided the details for the login in ticket 236623, please verify and this is urgent for the whole solution.

    In case you don’t understand, please reply in the ticket so that we can have a call.

    Thread Starter digitalmwiz

    (@digitalmwiz)

    Also if the vendor is offering free shipping for a product and once they receive the order they still can purchase the shipping label through pluginHive. Currently the commission setting is “shipping amount goes to admin”. Currently for the shipping label amount is deducted from the admin but not getting adjusted for the vendor order during vendor withdrawal. i.e the entire cost admin has to bear and then additional follow up required for this.

    If the “shipping amount goes to vendors”, then the same problem for vendors who is offering only the calculated shipping. in this case admin will be getting the shipping cost and admin has to follow up with vendors for the payment again.

    All these problems can be avoided specifically for Free and Flat rate shipping for which if the vendors create shipping label, then the difference amount should be deducted from vendor order. In this case all the shipping cost goes to admin then there won’t be any problem.

    Hi,

    I’m having the same issue. Have you found a solution ? Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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