Shipping cost goes to vendor

HI,

Product:$100
Shipment: $4
Comission: $2
Total Paid for the vendor: $102

– Sorry, I don’t understand this calculation.

Can you please show me “commission” setting screenshot.

Do you have setup only Global commission or membership/category/vendor commission as well?

Thank You

Hi @wclovers

Thank you for your time.

Please see this example:

Case#1:
– Shipping cost goes to vendor — YES
– Admin Comission: (3% + $1)
– Bank Withdrawal Comission (5.4% + $0.3)
https://paste.pics/62FL2
https://paste.pics/62FLG

Order 2409:
https://paste.pics/62FTE
https://paste.pics/62FPE
https://paste.pics/62FPU

Product Price: $ 100

– Admin Comission: 100 * 3% + 1 = $96
– Withdrawal Comission = 96 * 5.4% + $0.3 = $5.48
Total to deposit to vendor: $ 90.52

As seen above shipping for some reason is showing $0, even though the shipping cost per zone was $4. I also tried with per country $4.

Woocommerce settings: https://paste.pics/62FRM

Case#2
– Shipping cost goes to vendor — NO
– Admin Comission: (3% + $1)
– Bank Withdrawal Comission (5.4% + $0.3)
https://paste.pics/62FS5
https://paste.pics/62FLG

Order 2410:
https://paste.pics/62FTE
https://paste.pics/62FVL
https://paste.pics/62FW0

Product Price: $ 100

– Admin Comission: 100 * 3% + 1 = $96
– Withdrawal Comission = 96 * 5.4% + $0.3 = $5.48
Total to deposit to vendor: $ 90.52

As seen above regardsless of choosing Shipping cost goes to vendor YES or NO the amount to pay to the vendor is always the same which is incorrect. Basically I want to pay the shipping cost to the vendor since it’s something the customer is already paying.

In additional to the above, it would be nice to have in a future relase another commission for the Gateway Payment of the order. Right now, it’s difficult to add this charge to the vendor, if a customer pays with PayPal the commission for the gateway is $5.4 + $0.3 in my country so right now as a workaround I have added these numbers to the Withdrawal Comission however, as you know is not accurate because the Withdrawal Comission takes into consideration the Admin Commission while PayPal takes the commission for the full amount.

Thank you!
Best Regards

Hi @wclovers

By any chance do you have an update? As seen above I have no idea why shipping is always $0

https://paste.pics/62FPU

Best Regards

Hi @wclovers

I really would like to buy the plugin however I need to fix the issue above to see if everything will work as expected. Could you please provide me a suggestion?

Thank you
Best regards

Hi,

We are checking this. Please give us a bit time to find the issue.

Thank You

Hi @wclovers

Thank you. I really appreciate it. If you need anything please let me know, once this is fixed I will buy the plugin since this is my only concern at this moment.

Thank you!
Best Regards

Hi,

I think, shipping cost package is no generating for vendor, so it’s not visible to vendor and cost is not considering.

Can you please show me screenshot for “Order 2409” details from wp-admin -> WooCommerce -> Orders

Between, do you have any third party shipping plugin?
If yes, then please disable that and check once.

Thank You

Hi @wclovers

Thank you for your time. Yes, I don’t see the shipping for the order:

https://paste.pics/6402J

Here is the list of my plugins, none of them are for a custom or third party shipping plugin

+———————————————————+——–+——–+———+
| name | status | update | version |
+———————————————————+——–+——–+———+
| advanced-nocaptcha-recaptcha | active | none | 5.5 |
| ajax-search-lite | active | none | 4.7.26 |
| wp-asset-clean-up | active | none | 1.3.3.3 |
| astra-addon | active | none | 1.8.7 |
| code-snippets | active | none | 2.13.3 |
| easy-wp-smtp | active | none | 1.3.9.1 |
| home-page-banner-for-astra-theme | active | none | 1.0.1 |
| loco-translate | active | none | 2.3.0 |
| express-checkout-paypal-payment-gateway-for-woocommerce | active | none | 1.3.3 |
| shiftnav-pro | active | none | 1.6.3 |
| smart-image-resize | active | none | 1.0.12 |
| sucuri-scanner | active | none | 1.8.21 |
| ubermenu | active | none | 3.6.0.1 |
| ultimate-addons-for-gutenberg | active | none | 1.13.6 |
| wc-frontend-manager | active | none | 6.2.3 |
| wc-multivendor-marketplace | active | none | 3.1.3 |
| wc-multivendor-membership | active | none | 2.5.10 |
| woocommerce | active | none | 3.6.5 |
+———————————————————+——–+——–+———+

Hi @wclovers

From the list above I disabled: “express-checkout-paypal-payment-gateway-for-woocommerce”

https://www.ads-software.com/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/

And instead I enabled Woocommerce PayPal Standard and now I can see the shipping in the order.

Do you recommend any plugin to use PayPal Express Checkout? Is it supported?

Thank you,
Best Regards

HI,

https://paste.pics/6402J – it’s really serious. Why a payment gateway addon discard order’s shipping part!

Please use this plugin – https://woocommerce.com/products/woocommerce-gateway-paypal-checkout/

Well, do you have placed order with some other payment option?
If not, please do that and check whether it’s creating order properly with shipping or not!

Thank You

Hi @wclovers

Using https://woocommerce.com/products/woocommerce-gateway-paypal-checkout/ fixed the issue, so yes, the problem was express-checkout-paypal-payment-gateway-for-woocommerce plugin.

Thank you for your help!
Best Regards

Fixed.

Great … thanks for the update ??