• Resolved jndeepr

    (@jndeepr)


    On our site the shipping cost is sometimes incorrect. Normally the shipping should be free for orders above 45€
    The cases I found are:
    – orders under 10€ have free shipping
    – orders with items that are on sale have to pay shipping even if they are over 45€

    The settings for shipping are:
    https://snipboard.io/hxQ3pa.jpg
    https://snipboard.io/twFbsT.jpg

    The system report:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.lederhorn.de
    Site address (URL): https://www.lederhorn.de
    WC Version: 8.6.1
    REST API Version: ? 8.6.1
    WC Blocks Version: ? 11.8.0-dev
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: –
    Language: de_DE_formal
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.25.2
    PHP Version: 8.1.27
    PHP Post Max Size: 100 MB
    PHP Time Limit: 1200
    PHP Max Input Vars: 3000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.39-MariaDB-1:10.3.39+maria~deb10
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    ### Post Type Counts ###
    
    acf-field: 5
    acf-field-group: 2
    attachment: 61979
    brand: 165
    custom_css: 1
    document_template: 5
    fpf_fields: 1
    nav_menu_item: 31
    oembed_cache: 22
    page: 56
    payment_condition: 2
    pickup_location: 10
    popupbuilder: 7
    post: 61
    product: 14955
    revision: 2740
    shipping_condition: 3
    shop_coupon: 55
    shop_order: 2889
    shop_order_refund: 305
    store: 11
    wp_global_styles: 1
    wpdesk-coupons: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (48) ###
    
    Free Shipping Label: von Devnet – 3.0.1
    Gravity Forms: von Gravity Forms – 2.8.4
    ACF Content Analysis for Yoast SEO: von Thomas Kr?ftner
    ViktorFroberg
    marol87
    pekz0r
    angrycreative
    Team Yoast – 3.1
    
    Admin Columns Pro: von AdminColumns.com – 6.4.5
    Advanced Custom Fields PRO: von WP Engine – 6.2.7
    Borlabs Cookie - Cookie Opt-in: von Borlabs GmbH – 2.2.67
    PAYONE Payment for WooCommerce: von PAYONE GmbH – 2.6.0
    Code Snippets: von Code Snippets Pro – 3.6.2
    Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.5
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: von Thomas Geiger – 1.20
    Easy Appointments Connect: von Nikola Loncar – 1.1.0
    Easy Appointments: von Nikola Loncar – 3.11.17
    Envato Market: von Envato – 2.0.11
    Flexible PDF Coupons Pro for WooCommerce: von WP Desk – 1.11.0
    Flexible Product Fields PRO: von WP Desk – 2.3.6
    Flexible Product Fields: von WP Desk – 2.3.14
    Limit Login Attempts Reloaded: von Limit Login Attempts Reloaded – 2.26.6
    Lederwaren-Shops Custom Functionality: von 11bytes GmbH – 0.80
    Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: von Brevo – 3.1.77
    Metorik Helper: von Metorik – 1.7.1
    Perfect Brands WooCommerce: von QuadLayers – 3.3.4
    Popup Builder: von Looking Forward Software Incorporated. – 4.2.7
    Product Filter for WooCommerce: von XforWooCommerce – 9.0.3
    Preferred Languages: von Pascal Birchler – 2.2.2
    Product Catalog Feed Pro by PixelYourSite: von PixelYourSite – 5.4.2
    Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.6
    Relevanssi: von Mikko Saari – 4.22.1
    Stream: von XWP – 4.0.0
    TI WooCommerce Wunschliste: von TemplateInvaders – 2.8.2
    Trusted Shops Easy Integration for WooCommerce: von vendidero – 2.0.0
    Two Factor: von Mitwirkende – 0.8.2
    User Switching: von John Blackbourn und Mitwirkende – 1.7.3
    Conditional Payments and Shipping for WooCommerce: von WPRuby – 1.0.12
    Woo Local PickUp: von Swetanka Jaiswal – 1.0.1
    Germanized für WooCommerce Pro: von vendidero – 3.10.0
    Germanized für WooCommerce: von vendidero – 3.15.6
    Brevo - WooCommerce Email Marketing: von Brevo – 4.0.15
    WooCommerce: von Automattic – 8.6.1
    Yoast SEO: von Team Yoast – 22.1
    WP All Export Pro: von Soflyy – 1.8.8
    WP All Import Pro: von Soflyy – 4.8.6
    WP Crontrol: von John Blackbourn und Mitwirkende – 1.16.1
    WP Mail Logging: von WP Mail Logging Team – 1.12.0
    WP Mail SMTP: von WP Mail SMTP – 4.0.1
    WP Rocket: von WP Media – 3.15.9
    WP All Export - WooCommerce Export Add-On Pro: von Soflyy – 1.0.9
    WP All Import - WooCommerce Import Add-On Pro: von Soflyy – 4.0.0
    WPC Name Your Price for WooCommerce: von WPClever – 2.1.0
    
    ### Inactive Plugins (6) ###
    
    Connect Matomo: von André Br?kling – 1.0.30
    Core Rollback: von Andy Fragen – 1.3.5
    Language Fallback: von Bernhard Kau – 2.0.0
    vendidero Helper: von vendidero – 2.2.1
    WooCommerce Matomo Analytics: von InnoCraft – 1.0.19
    WP Rollback: von WP Rollback – 2.0.6
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (1) ###
    
    no_deprecated.php: von  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop-Basis: #1421 - /shop/
    Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
    Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
    Ihr Konto: ? Die Seite enth?lt nicht den Shortcode [woocommerce_my_account].
    Allgemeine Gesch?ftsbedingungen: #1430 - /agb/
    
    ### Theme ###
    
    Name: Assima
    Version: 1.5.7
    Author URL: https://deepr.agency
    Child Theme: ? – Wenn Sie WooCommerce mit einem Theme
    das Sie nicht selbst entwickelt haben
    an eigene Bedürfnisse anpassen
    dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.)
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: assima-dist/woocommerce/archive-product.php
    assima-dist/woocommerce/checkout/cart-errors.php
    assima-dist/woocommerce/checkout/form-billing.php
    assima-dist/woocommerce/checkout/form-checkout.php
    assima-dist/woocommerce/checkout/form-login.php
    assima-dist/woocommerce/checkout/form-shipping.php
    assima-dist/woocommerce/checkout/order-receipt.php
    assima-dist/woocommerce/checkout/payment-method.php
    assima-dist/woocommerce/checkout/review-order.php
    assima-dist/woocommerce/checkout/terms.php
    assima-dist/woocommerce/checkout/thankyou.php
    assima-dist/woocommerce/emails/customer-completed-order.php
    assima-dist/woocommerce/emails/customer-processing-order.php
    assima-dist/woocommerce/emails/email-header.php
    assima-dist/woocommerce/product-searchform.php
    assima-dist/woocommerce/single-product.php
    assima-dist/woocommerce/taxonomy-product-cat.php
    assima-dist/woocommerce/taxonomy-product-tag.php
    
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-03-05 12:10:21 +01:00
    Options: ?
    Notes: 47
    Onboarding: completed
    
    ### Templates von TI WooCommerce Wunschliste ###
    
    überschreibt: –
    
    ### Action Scheduler ###
    
    Abgeschlossen: 464.852
    Oldest: 2024-02-03 13:49:03 +0100
    Newest: 2024-03-05 10:42:47 +0100
    
    Fehlgeschlagen: 3.322
    Oldest: 2023-02-08 09:51:29 +0100
    Newest: 2023-11-24 16:02:15 +0100
    
    Ausstehend: 13
    Oldest: 2024-03-05 11:54:43 +0100
    Newest: 2024-03-06 08:07:02 +0100
    
    
    ### Status report information ###
    
    Generated at: 2024-03-05 11:54:46 +01:00
    `
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @jndeepr,

    We had a similar issue resolved just today as well. https://www.ads-software.com/support/topic/free-shipping-not-working-17/page/2/#post-17474416

    As a quick test, could you please try doing exactly the same? Saving the condition for Free shipping to be the amount without a comma?

    Please let us know if that works for you too!

    All the best,
    Omar

    Thread Starter jndeepr

    (@jndeepr)

    Hi Omar,

    yes that fixed it.

    Is this something that will get resolved in a future update or do we have to keep in mind to not put a comma there?

    Thank you for your time and help.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @jndeepr,

    I’m glad to hear that the solution worked for you.

    This is not a known issue that we are currently planning to address in a future update, however it would be advisable to keep in mind not to put a comma there in the future to avoid any potential issues.

    Thank you for your understanding and cooperation. I’ll now mark this thread as resolved, and if you have any other questions or concerns, feel free to create a new thread.

    We’re here to help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Shipping cost is sometimes incorrect’ is closed to new replies.