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Resolved

(@mwilliford3)

Hi there,

I have all the shipping settings set so there is a flat rate fee for shipping. They have calculated correctly for past orders, but did not calculate for the latest order. We have a minimum order of $35 that allows free shipping, but this order was only $24.97 and did not cross that threshold even with shipping included. The only different I can see is that the customer did not enter a separate shipping address, so the billing address was used. But that still should have added a flat shipping fee. Is there any setting I should be looking at? I have my report below and the link to the product is https://entelechea.org/product/let-it-be/

Thank you! 



 WordPress Environment

WordPress address (URL): https://entelechea.org
Site address (URL): https://entelechea.org
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ? Server Environment

Server Info: Apache/2.4.58 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.5.2
WC Database Prefix: wp_
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Secure connection (HTTPS): ?
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Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
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object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (1)

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Force SSL: –
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HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
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Cart: #132 - /cart/
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Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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Generated at: 2024-02-08 16:11:50 -06:00

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

9 months, 2 weeks ago
Hello there ???

Thanks for reaching out!

I understand that you are experiencing an issue with shipping calculation on your latest order, which did not calculate the flat-rate fee correctly. Correct?

Since the customer’s order was below the minimum amount for free shipping, it should have been charged a flat shipping fee despite the customer not provide a separate shipping address.

Checking your site, I am unable to replicate this when using the product link you shared, as the Shipping cost is still being calculated (even when unchecking “Ship to a different address?”):
```
WooCommerce Shipping & Tax: by WooCommerce – 2.4.2
```
As per your SSR, I see that you are currently using the?WooCommerce Shipping?extension.

Please can you clarify the following:
- Was this a once-off issue, or has it reoccurred since reaching out?
- Do you recall any changes made to your shipping zones/settings just before this issue first popped up?
- Are you able to replicate the issue with this specific product? Even if it requires using the same billing location details as the customer.
In the meantime, please can you share a clear screenshot of the following:
- WooCommerce → Settings → Shipping → Shipping zones page
- WooCommerce → Settings → Shipping → Shipping settings page
If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots.

Cheers!
Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

9 months ago

Howdy ??

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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