shipping cost not showing

Hi there,

Just to make sure: Are shipping options showing up during checkout when you use one of the default shipping methods that come with the core WooCommerce plugin (e.g. Free Shipping, Flat Rate Shipping etc.)?

I’m asking as I’d like to narrow down whether this behaviour is limited to your “Weight based shipping” plugin only or in general for all shipping methods.

In addition, please share the following:

• Screenshots of your shipping zone and shipping method setup
• A copy of your status report as found under WooCommerce > Status

Thanks!

thank you for your swift response

 Flat rate:  https://snipboard.io/bQdYKx.jpg

Shipping zone and shipping method set up:   https://snipboard.io/4lvybY.jpg

Top half of status    https://snipboard.io/5vd3UL.jpg

Second half of status  https://snipboard.io/T1AHQk.jpg

Hello penelope323,

Thank you for your reply.

You shared screenshot of System Status Report which does not show the full report.

Could you please send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Looking forward to your response. ??

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Next scheduled: 2024-10-20 14:46:45 +01:00<br>Options: ?<br>Notes: 68<br>Onboarding: completed Action Scheduler<br><br>Complete: 849<br>Oldest: 2024-09-19 19:58:26 +0100<br>Newest: 2024-10-20 11:05:54 +0100<br><br>Failed: 5,109<br>Oldest: 2024-08-13 11:30:33 +0100<br>Newest: 2024-10-17 15:55:38 +0100<br><br>Pending: 10<br>Oldest: 2024-10-20 15:56:48 +0100<br>Newest: 2024-11-09 15:09:00 +0000 Status report information<br><br>Generated at: 2024-10-20 14:59:39 +01:00<br>

Hello penelope323,

Thank you for sharing the report.

I visited your site and was able to replicate the issue.

To troubleshoot, could you try disabling the following plugin?
– WooCommerce Weight Based Shipping
– Code Snippets
– WPCode Lite

Then check if the Flat Rate shipping option appears.
I am trying to determine if the default shipping option works or not.

It seems like a potential conflict might be causing this issue.
Let me know how it goes, and I’ll be happy to assist you further!

Best regards.

I have deactivated all three as you suggested. The flat rate shows for under 2 kilos and for over 2 kilos