Shipping costs are calculated per item

  • Resolved lillichan88

    (@lillichan88)


    2 years, 7 months ago

    Hello,

    i use the free version of your tool. Would upgrade to the pro version, but there is one thing i don′t can find a soloution.

    If the customer made a order in our ebay shop, the shipping cost were calculated by itemes. But we want, that the customer should only pay the shipping cost once.

    Deep in the ebay seeting we find a solution, but it work not for long, think that the tool overwrite the settings again.

    So how can i made this setting in the tool? tryed a lot, but nothing works :/
    help

Viewing 1 replies (of 1 total)
  • Plugin Support WP Lab Support

    (@wp-lab-support)

    Hey @lillichan88.

    I am happy to assist you today.

    Usually these types of issues are caused by using a “Shipping policy” or by entering details on the edit product page, let me clarify.

    1.) The edit product page settings will always over ride the listing profile settings: Listing profile vs edit product page – so you should first make sure the shipping options for eBay in the edit product page is set to “Use profile settings” if you wish to use the profile settings for your shipping options.

    2.) If you selected a shipping policy in the listing profile, that shipping policy will over ride all shipping options entered manually in the listing profile. If you have an eBay account that is required to use a shipping policy for your shipping options then you would need to modify the shipping policy directly on eBay, refresh your account details on the “Accounts” page of WP-Lister’s settings by clicking the “refresh details” link, and then revise the listings on WP-Lister’s “Listings” page.

    Look into those 2 things first. If that does not help, then please open a ticket regarding this here: https://www.wplab.com/request-support/ so we can request logs and further information.

    Kind regards,
    John

Viewing 1 replies (of 1 total)
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