Shipping costs removed on checkout

  • Resolved HJ

    (@coach-henk)


    4 years, 1 month ago

    Hi there,

    On checkout of the shop the shipping costs aren’t calculated. They show on the checkout page, but on the payment provider and banktransfer they disappear.

    Thx,
    HJ

Viewing 3 replies - 1 through 3 (of 3 total)
  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @coach-henk This sounds like it may be an issue with the payment gateway itself not sending the proper amounts to the provider. Are you seeing the shipping costs in the order in the admin? If so, then the costs are being passed to the order and the gateway is just not sending them.

    If you enable the Check payment method and place an order, do the shipping costs make it to the order? If not, can you add a Flat Rate shipping method to your zone to test, then check out with that Flat Rate chosen to see if that amount makes it to the order? If Flat Rate goes through and not your other method, it may be the shipping extension.

    If none of the above makes a difference, would you mind going to WooCommerce > Status, then using the button near the top left to copy the System Status Report then paste it here for us?

    Thread Starter HJ

    (@coach-henk)

    Hi Jesse,

    It is not the payment gateway, but also the WC bank transfer option.

    Hereby the status report:

    
### WordPress Environment ###

WordPress address (URL): https://brouwerijpraght.nl/cmsBP2018
Site address (URL): https://brouwerijpraght.nl
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.5
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.22-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: pr18_
Totale databasegrootte: 41.84MB
Database datagrootte: 29.97MB
Database index grootte: 11.87MB
pr18_woocommerce_sessions: Data: 0.33MB + Index: 0.00MB + Engine MyISAM
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pr18_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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pr18_itsec_lockouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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pr18_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 96
custom_css: 1
et_body_layout: 6
et_header_layout: 1
et_pb_layout: 14
et_template: 7
et_theme_builder: 1
iwp_log: 364
nav_menu_item: 4
oembed_cache: 3
page: 14
product: 15
product_variation: 2
shop_order: 57

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Backup and Staging by WP Time Capsule: door Revmakx – 1.21.25
InfiniteWP - Client: door Revmakx – 1.9.4.7
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WooCommerce Builder For Divi: door Abdelfatah Aboelghit | DiviKingdom.Com – 3.1.1 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
Checkout Manager for WooCommerce: door QuadLayers – 5.2.9 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.5.2
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ET Support Center :: Must-Use Plugins Autoloader: door Elegant Themes –
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API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
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exclude-from-search (exclude-from-search)
featured (featured)
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rated-3 (rated-3)
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Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #699 - /praght-bierwinkel/
Winkelmand: #700 - /winkelmandje/
Afrekenen: #701 - /kassa/
Mijn account: #702 - /mijn-praght-account/
Algemene voorwaarden: #987466533 - /987466533-2/

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Version: Updated for Divi 3 (update naar versie 0 is beschikbaar)
Author URL: https://arendsweb.nl
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Parent Theme Version: 4.6.5
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WooCommerce Support: ?

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### Action Scheduler ###

Afgerond: 11
Oldest: 2020-09-19 11:34:13 +0000
Newest: 2020-10-08 11:04:41 +0000
    Thread Starter HJ

    (@coach-henk)

    Problem resolved. The Checkout Manager for WooCommerce causes the problem. After disabling this plugin shipping is calculated allright.

    Thx

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Shipping costs removed on checkout’ is closed to new replies.