Shipping Details not Refreshing

I would expect this behaviour. At the time of order, a copy of the current shipping information is saved with the order. The default shipping information is then separate to the order and goes its own way. When its altered, it won’t affect existing orders, only new ones.

You’ll need some tricky code to change this default behaviour. There may be circumstances where you don’t want shipping info to be updated automatically, so perhaps best to do it manually when required.

Customers are complaining however that they have changed their address, but it is not updating. So I do need to alter the code. Can you point me in the right direction on where or what needs changing?

Howdy!

Thanks for that info!

Can you tell me if these orders are recurring, and if so, what plugin/option you’re using to provide that functionality?

Based on what I understand, there’s some sort of recurring order functionality for the customers and when the update their address on file, it doesn’t update for the recurring orders.

Or is this for new orders. And when a customer logs into their account and changes their address, it doesn’t update on the checkout page when they try to place any new orders? If that’s the case, I’d highly recommend trying to update WooCommerce and anything else to the latest version to see if that fixes the issue, as it looks like you’re on very outdated versions of both WooCommerce and WordPress.

I’d highly recommend making sure you have a backup before updating, or ideally trying this on a test/staging site first.

I hope this helps!

Howdy!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!