shipping error

  • Resolved cavallari74

    (@cavallari74)


    3 years, 9 months ago

    We did not find the product in the database – This error message is displayed when calculating freight for a product combo

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Vidish

    (@vidishp)

    @cavallari74 Thank you for reaching out.

    I tried to add this combo to cart and proceeded to checkout. I am able to get shipping methods correctly. Please have a look at this screenshot: https://tinyurl.com/yjkqt2ft

    Thank you,
    Vidish

    Thread Starter cavallari74

    (@cavallari74)

    The error occurs only on the product page, when checking out we did not notice the problem.

    Plugin Author Vidish

    (@vidishp)

    I added the product to cart from product page only. I did not see any error. Can you please let me know steps to reproduce the issue or show a video or something?

    Thanks,
    Vidish

    Thread Starter cavallari74

    (@cavallari74)

    @vidishp
    I am suspicious that the problem is related to the plugin that performs the shipping calculation. I am checking this possibility because he does not receive the IDs of the combo products.

    Roberto

    Plugin Author Vidish

    (@vidishp)

    Well, ideally this should not happen. Because if you see, for a combo product, there are all child products added to cart separately and the combo itself does not have any shipping dimension etc. So it should ideally work.

    Let me know if that helps.

    Thanks,
    Vidish

Viewing 5 replies - 1 through 5 (of 5 total)
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