Shipping Error

  • Resolved owelz

    (@owelz)


    10 months, 1 week ago

    Hello,

    I have set the minimum order value for free shipping for customers from germany to 80€.

    But in a rare scenario one order value from a customer from germany was 9,80 € and got granted free shipping.

    https://ibb.co/n3J9Vxb Screen 1: order value: 4,90 € + Shipping Fees

    https://ibb.co/HT1Xj9x Screen 2: order value: 9,80 € –> NO SHIPPING FEES??

    https://ibb.co/whkn3L9 Screen3: order value: 14,70 € + Shipping Fees

    Please help to resolve the issue.

    Best regards,

    Oskar Welz

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi Oskar, @owelz

    I think this relates to the previous issue with the free shipping minimum settings; again, as a quick test, could you please save your free shipping settings as 80 without a comma or decimal separator?

    I think the problem is that your site is picking up the 9,8 value as 98, I think any product or combination of products in your cart that total between 8,00 and 9,99 would cause this issue. As a quick test, I browsed your site and found an item that costs 9,9 (this one), and I got free shipping with just it in the cart.

    This is a known bug with WooCommerce, and it’s been reported a few times, so our developers are aware of it and are currently looking into it. The current workaround is to re-save your shipping settings without a comma.

    Please let us know if this helps.
    -OP

    Thread Starter owelz

    (@owelz)

    Saving 80 without comma resolved the issue.

    Thank you

    Hi @owelz,

    Thanks for getting back to us. I’m glad to know you were able to resolve the issue with the help of my colleague’s suggestion. Just so you know – we will now close this ticket as solved. If you have any other questions or issues, please feel free to open a new ticket and we’ll be happy to assist you.

    Thank you for choosing WooCommerce and have a great day!

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @owelz,

    Happy to know the workaround did it for you. I also wanted to let you know and everyone reading this that a fix for this issue is in the works and coming soon! You can learn more here!

    Cheers!
    -OP

Viewing 4 replies - 1 through 4 (of 4 total)
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