Shipping error using virtual and physical products

  • Resolved nicope

    (@nicope)


    3 years, 10 months ago

    Hi everyone, Nico here from Argentina ????

    I’m having an issue with my store when a customer adds both a virtual and a physical product to the cart. It seems to be “breaking” the shipping cost calculation and not show any shipping option at all.

    I had to add copy pasted custom code to make that product physical and default it to free shipping because a customer wanted to purchase both the course and other product. Shipping is being handled by a pluging from a local shipping reseller, no news from them yet.

    digital product: https://huertin.com.ar/producto/curso-cultivo-urbano/
    physical product: https://huertin.com.ar/producto/botiquin-anti-plagas/

    Add both to the cart and you’ll get the error.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for reaching out.

    I added both products to cart as suggested, but I didn’t see the problem at hand:

    Was this something you were able to get resolved?

    Thanks!

    Thread Starter nicope

    (@nicope)

    Well.. that’s akward, I guess it does work.

    Still have customers with issues with this, but you are right that it works for you and me. Will check about data used by those customers.

    Thnks for the reply!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    I’m going to mark this as resolved, but if you have any further issues with this, please open up a new thread and we can look at that!

Viewing 3 replies - 1 through 3 (of 3 total)
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