• Resolved mrsgaetjens

    (@mrsgaetjens)


    Hello, I have the following issues regarding the checkout process in my online restaurant. For context, I have 3 different delivery zones set up and use the free version of the plugin ‘Flexible Shipping’ by Octolize to be able to assign minimum order value to each zone. Here’s the issues:

    1. Shipping Methods Not Found: Despite correctly setting up shipping zones and methods in WooCommerce, the system fails to find or display any shipping options at checkout. This issue is happens across all shipping zones, yet sometimes the option for delivery or pickup for zone 1 appears (the problem is that when it appears, it charges the same amount for zone 2 and zone 3 as well, even though they have different prices and minimum order values). Customers receive an error message stating, “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.”
    2. Shipping Options Not Updating: When the shipping address is changed in the cart or checkout page, shipping options do not update to reflect the new address. For example, switching from an address in Zone 1 to Zone 2 does not change the shipping option or cost appropriately. Refreshing the page does not resolve this, and the initial shipping option remains. This persists despite having excluded key pages like My Account, Cart, and Checkout from caching (excluded by default in the Litespeed Cache plugin).
    3. Payment Proceeds with Incorrect Address: The checkout process allows payment to proceed even when an address that does not match the designated postal codes for the shipping zones is entered. There appears to be no validation to ensure the address corresponds with the shipping zone’s criteria.
    4. Technical Details and Error: Running on WooCommerce version 8.3.1 with all components up to date. The WooCommerce System Status Report indicates a wp_remote_get() failure with a 503 error.
    5. Can’t proceed without coupon: Sometimes, randomly, a notice appears saying that I haven’t inserted any coupon, although it’s obvisouly not mandatory.

    Additional info: I’m using an autocomplete address plugin that uses a Google Places API. Testing included deactivating this plugin, but the problems persist.

    Can anybody help me? It’s urgent as we’re losing sales in the meantime. Thank you in advance!

    ———————————————————————-

    Here’s the woocommerce status report:

    
    
     WordPress Environment
    
    WordPress address (URL): https://www.toypanda.com
    Site address (URL): https://www.toypanda.com
    WC Version: 8.3.1
    REST API Version: ? 8.3.1
    WC Blocks Version: ? 11.4.9
    Action Scheduler Version: ? 3.6.4
    Log Directory Writable: ?
    WP Version: 6.4.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: – Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 360
    PHP Max Input Vars: 8000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.23-MariaDB
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? wp_remote_get() falló. Contacta con to proveedor de alojamiento. 503 Database
    
    WC Database Version: 8.3.1
    WC Database Prefix: wp351_
    Tama?o total de la base de datos: 645.10MB
    Tama?o de los datos de la base de datos: 639.19MB
    Tama?o del índice de la base de datos: 5.91MB
    wp351_woocommerce_sessions: Datos: 0.06MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_order_items: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_woocommerce_order_itemmeta: Datos: 0.04MB + índice: 0.03MB + Motor MyISAM
    wp351_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_actionscheduler_actions: Datos: 4.99MB + índice: 1.43MB + Motor MyISAM
    wp351_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_actionscheduler_logs: Datos: 2.53MB + índice: 1.74MB + Motor MyISAM
    wp351_check_email_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_cky_banners: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
    wp351_cky_cookies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_cky_cookie_categories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_cmplz_cookiebanners: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_cmplz_cookies: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
    wp351_cmplz_services: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_commentmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_comments: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
    wp351_e_events: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_e_notes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_e_notes_users_relations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_e_submissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_e_submissions_actions_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_e_submissions_values: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_gla_attribute_mapping_rules: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_gla_budget_recommendations: Datos: 0.11MB + índice: 0.12MB + Motor MyISAM
    wp351_gla_merchant_issues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_gla_shipping_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_gla_shipping_times: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_imagify_files: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_imagify_folders: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_jetpack_sync_queue: Datos: 4.75MB + índice: 0.51MB + Motor MyISAM
    wp351_lddfw_orders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp351_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_litespeed_url: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_litespeed_url_file: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_automations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_automation_runs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_automation_run_logs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_automation_run_subjects: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_automation_triggers: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_mailpoet_automation_versions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_custom_fields: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_dynamic_segment_filters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_feature_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_log: Datos: 0.05MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_mailpoet_newsletters: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
    wp351_mailpoet_newsletter_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_newsletter_option: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_newsletter_option_fields: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_mailpoet_newsletter_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_newsletter_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_newsletter_templates: Datos: 1.99MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_scheduled_tasks: Datos: 0.05MB + índice: 0.02MB + Motor MyISAM
    wp351_mailpoet_scheduled_task_subscribers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_segments: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_mailpoet_sending_queues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_settings: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_statistics_bounces: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_statistics_clicks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_statistics_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_statistics_newsletters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_statistics_opens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_statistics_unsubscribes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_statistics_woocommerce_purchases: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_stats_notifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_subscribers: Datos: 0.00MB + índice: 0.02MB + Motor MyISAM
    wp351_mailpoet_subscriber_custom_field: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_subscriber_ips: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_subscriber_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_subscriber_tag: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_tags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_user_agents: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_mailpoet_user_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_options: Datos: 4.69MB + índice: 0.13MB + Motor MyISAM
    wp351_postmeta: Datos: 560.17MB + índice: 1.16MB + Motor MyISAM
    wp351_posts: Datos: 59.21MB + índice: 0.34MB + Motor MyISAM
    wp351_presto_player_audio_presets: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_presto_player_email_collection: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_presto_player_presets: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_presto_player_videos: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_presto_player_visits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_presto_player_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_simple_history: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
    wp351_simple_history_contexts: Datos: 0.09MB + índice: 0.05MB + Motor MyISAM
    wp351_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_termmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_term_relationships: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_usermeta: Datos: 0.09MB + índice: 0.01MB + Motor MyISAM
    wp351_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_admin_notes: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_admin_note_actions: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_orders: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_orders_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_order_addresses: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_order_operational_data: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_order_product_lookup: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_product_attributes_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_product_download_directories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_product_meta_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_rate_limits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_wpml_mails: Datos: 0.11MB + índice: 0.02MB + Motor InnoDB
    wp351_yoast_indexable: Datos: 0.04MB + índice: 0.02MB + Motor MyISAM
    wp351_yoast_indexable_hierarchy: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_yoast_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    wp351_yoast_primary_term: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    wp351_yoast_seo_links: Datos: 0.03MB + índice: 0.02MB + Motor MyISAM Post Type Counts
    
    attachment: 282
    custom_css: 1
    customize_changeset: 1
    e-landing-page: 3
    elementor_font: 2
    elementor_library: 26
    fs-shipping-notice: 1
    mailpoet_page: 1
    nav_menu_item: 7
    oembed_cache: 1
    page: 30
    post: 1
    pp_video_block: 2
    product: 30
    revision: 391
    shop_order: 20
    woc_hour: 1
    wp_navigation: 1
    wp_template: 2 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (31)
    
    Akismet Anti-spam: Spam Protection: por Automattic - Equipo Anti-spam – 5.3
    Autocomplete Google Address: por Md Nishath Khandakar – 2.0.1
    Backup Migration: por Migrar – 1.3.6
    Check & Log Email: por WPOmnia – 1.0.8
    Code Snippets: por Code Snippets Pro – 3.6.2
    CookieYes | Consentimiento de cookies y RGPD: por CookieYes – 3.1.7
    Elementor Pro: por Elementor.com – 3.17.1
    Elementor: por Elementor.com – 3.17.3
    ElementsKit Lite: por Wpmet – 3.0.3
    Essential Addons for Elementor: por WPDeveloper – 5.9
    Flexible Shipping: por Octolize – 4.23.3
    Google Listings and Ads: por WooCommerce – 2.5.12
    Happy Elementor Addons: por weDevs – 3.9.1.1
    Imagify: por Imagify – Optimize Images & Convert WebP – 2.1.3
    Jetpack: por Automattic – 12.8.1
    LiteSpeed Cache: por LiteSpeed Technologies – 5.7.0.1
    MailPoet: por MailPoet – 4.37.0
    Shipping Notices: por Octolize – 1.5.4
    OoohBoi Steroids for Elementor: por OoohBoi – 2.1.6
    Protegido con contrase?a: por WPExperts – 2.6.5.1
    Simple History: por P?r Thernstr?m – 4.7.2
    UpdraftPlus - Backup/Restore: por UpdraftPlus.Com
    DavidAnderson – 1.23.13
    
    Product Subtitle For WooCommerce: por Varun Sridharan – 4.6.2
    Converter for Media: por matt plugins – 5.11.4
    Open Close WooCommerce Store: por Jaed Mosharraf & Pluginbazar Team – 4.8.0
    WooCommerce Custom Add To Cart Button: por Barn2 Plugins – 1.2.2
    WooCommerce Redsys Gateway Light: por José Conti – 5.3.0
    WooCommerce: por Automattic – 8.3.1
    Yoast SEO: por Equipo Yoast – 21.6
    WP Mail Logging: por WP Mail Logging Team – 1.12.0
    WP-Sweep: por Lester 'GaMerZ' Chan – 1.1.8 Inactive Plugins (0) Settings
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Base de la tienda: ? Página sin definir
    Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
    Finalizar compra: #10 - /checkout/
    Mi cuenta: #11 - /mi-cuenta/
    Términos y condiciones: #3264 - /terminos-y-condiciones/ Theme
    
    Name: Hello Elementor Child
    Version: 2.0.0
    Author URL: https://elementor.com/
    Child Theme: ?
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 2.8.1 – 2.9.0 está disponible
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ? Templates
    
    Overrides: – Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-virtual-downloadable
    product-external-affiliate
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-11-29 12:12:40 +01:00
    Options: ?
    Notes: 81
    Onboarding: completed MailPoet
    
    Sending Method: SMTP
    Send all site's emails with: El sistema de envío actual
    Task Scheduler method: Action Scheduler
    Cron ping URL: https://www.toypanda.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler
    
    Complete: 7.422
    Oldest: 2023-10-28 16:13:01 +0200
    Newest: 2023-11-28 15:11:21 +0100
    
    Failed: 1.362
    Oldest: 2023-09-16 11:11:57 +0200
    Newest: 2023-11-05 17:28:53 +0100
    
    Pending: 4
    Oldest: 2023-11-28 15:13:21 +0100
    Newest: 2023-11-28 23:49:54 +0100 Status report information
    
    Generated at: 2023-11-28 15:11:40 +01:00
    
    

    Expand

    And here’s the debug report of the plugin (translated it to english):

    Method settings:
    Activated: yes
    Method Title: Delivery Price
    Method Description: Tax Status: None
    Price includes tax: no
    Free Shipping: Free Shipping
    Label: Free
    “Missing free shipping” notice: no
    Calculation rules: Sum
    Cart Calculation: Cart Value
    Visibility (Show to logged-in users only): no
    Default: no
    Debug mode: yes
    Integration: none

    Contents value: 64.5 EUR
    Content weight: N/A

    Rule 1: Condition: Price; min: 15; max: ; input data: 64.5; match: yes Matched items: TORO BAO (qty: 3), SQUID WASABI (qty: 2), CHICK BAO (qty: 3), DUCK BAO (qty: 1), TIGRE BAO (qty: 1)
    Matched items cost: 64 EUR
    Matched items weight: N/A
    Cost rule:
    the cost of the rule is: 3
    Calculated cost rule: 3 EUR

    Used and displayed in cart/checkout: yes
    Calculated shipping cost: 3 EUR
    Free shipping: no
    Shipping method ID: flexible_shipping_single:10
    Shipping method title: Delivery Price
    Shipping cost added

    • This topic was modified 12 months ago by mrsgaetjens.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author grola

    (@grola)

    Hi @mrsgaetjens,

    show some screenshots of shipping zone setup and shipping method setup. You can also register a demo store on our website and recreate your setup at https://demo.octolize.com.

    Best regards
    Grzegorz

    Thread Starter mrsgaetjens

    (@mrsgaetjens)

    Thanks for the quick response! Here are the screenshots (Most of them in spanish, but translated one to english):

    Shipping zones + options

    • This reply was modified 12 months ago by mrsgaetjens. Reason: simplified link
    Plugin Author grola

    (@grola)

    @mrsgaetjens Your shipping methods are subject to price-based rules. The shipping method will be displayed when at least one rule meets the conditions. If the rule condition has a value greater than the cart value, the rule will not be included.

    If there is a value in the cart that meets the condition, the shipping method will be displayed:

    https://monosnap.com/file/maAJfZ5UeysqeA2OEAA3VHL5EFzVq3

    Thread Starter mrsgaetjens

    (@mrsgaetjens)

    It keeps showing me in incognito mode that there are no shipping methods available (this is the checkout page, not cart). As you can see in my screenshot below, i’ve put an address that belongs to ZONE 3 (50€ minimum order value and 6€ delivery fee), yet it still doesn’t recognize the zone.

    Checkout

    Plugin Author grola

    (@grola)

    Zones are recognized by WooCommerce, not by Flexible Shipping. Maybe you have other plugins that work with zones?
    With this address in checkout, I am notified:
    `Zona de coincia con el cliente ?Ubicaciones no cubiertas port tus otras zonas?” which means that WooCommerce does not recognize zones correctly.

    But in the shopping cart it is recognized correctly.

    https://monosnap.com/file/jQPC8nmefELKwgDCyNw3Z63AMai5wV

    Thread Starter mrsgaetjens

    (@mrsgaetjens)

    Yeah, i’ve noticed that as well. I don’t have any other plugins activated that work with zones, which is why i’m so confused by the whole thing. These are all my plugins:

    https://imgur.com/a/WkFy3dS

    By the way, is there any plugin that notifies you if you haven’t reached the minimum order value for the zone?

    Plugin Author grola

    (@grola)

    @mrsgaetjens, check out another theme, I recommended the storefront. If it still doesn’t work in storefront, check disabling plugins one by one. You can start by turning off flexible shipping.

    I am experiencing the same issue. I have been using this plugin for 1+ years. This has been happening for the past two days. My screenshot https://www.awesomescreenshot.com/image/44694109?key=d862f56b1d115057d53cf7aa0b4dccbe

    Please help

    Plugin Author grola

    (@grola)

    @annabakes show us your shipping zones and shipping methods configuration.

    Plugin Author grola

    (@grola)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Kind regards,
    Grzegorz

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