Shipping fee error

  • Resolved lazarlehel

    (@lazarlehel)


    3 months ago

    I think there is a bug in 9.2.3 version.
    Free shipping is set with a 300 RON limit. Below this, the shipping fee is 20 RON amount. If I add a large quantity to the cart, e.g., 15 items, it already charges a shipping fee. But it calculates correctly with a few items.

    You can try with this product: https://demo.netring.hu/product/prod-1/

    With 1 or 2 product we have a shipping rate. With 3 product we have free shiping. At 10 items, it adds the shipping fee again.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jorge A. Torres

    (@jorgeatorres)

    Hi @lazarlehel!

    Thanks for reaching out. I was able to reproduce the issue on the website you linked but also noticed that it seems to work with certain ranges. For example, between 3 and 9 items it offers the free shipping option, but between 10 and 29 it doesn’t. It does again between 30 and 90.

    This is indeed a strange behavior and one I couldn’t reproduce on other sites running 9.2.3, nor locally.

    Are you running any other plugins or snippets (beyond WooCommerce) by any chance? I’d also suggest clearing the transients (via WooCommerce > Status > Tools > Clear Transients) and see if that helps.

    If none of the above works, please share a screenshot of your shipping settings in WooCommerce > Settings > Shipping. Also, a copy, of your system status report would be super helpful. You can get this by going to WooCommerce > Status and clicking the Get System Report button. You can then click Copy for GitHub and paste the results here.

    Regards,

    Jorge.

    Thread Starter lazarlehel

    (@lazarlehel)

    It seems that there was an issue with the naming of the shipping option – I also used different conditions to hide free shipping. I deleted and recreated everything – now it’s okay. Thanks.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @lazarlehel,

    It’s great to hear that you’ve been able to resolve the shipping option issue by revisiting the naming and conditions.

    Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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