• Resolved bema1991

    (@bema1991)


    Dear all,

    We are facing a weird issue with our shop. The configuration is set that when a customer purchased for more than 50€ or has a voucher, no shipping fee should be applied, else it is set to 4,9€.

    When you now fill the cart with products above 50€, the cart shows as expected “free shipping”.

    When I now go to the checkout page, the “free shipping” is overtaken, until after 2-3 seconds the block with the order summary automatically refreshes and then shows 4,9€ shipping fee, which is wrong.

    If the user clicks “local pickup” and then again “shipping”, the fee is recalculated and correct.

    Can you please help me out?

    The system info can be found below.

    I also tried out already deactivating all plugins except woocommerce and also tried a different theme, which causes “free shipping” not to apply at all.

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://betterdayscoffee.de<br>Site address (URL): https://betterdayscoffee.de<br>WC Version: 9.1.4<br>Legacy REST API Package Version: Auf dieser Website ist das alte REST-API-Plugin nicht installiert.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: de_DE<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache/2.4.61 (Unix)<br>PHP Version: 8.3.8<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 0<br>PHP Max Input Vars: 4000<br>cURL Version: 8.8.0<br>OpenSSL/3.0.14<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.7.42-log<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: grwh_<br>Datenbank-Gesamtgr??e: 22.97MB<br>Datenbank-Datengr??e: 14.57MB<br>Datenbank-Indexgr??e: 8.40MB<br>grwh_woocommerce_sessions: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB<br>grwh_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB<br>grwh_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB<br>grwh_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB<br>grwh_woocommerce_order_items: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB<br>grwh_woocommerce_order_itemmeta: Daten: 0.34MB + Index: 0.28MB + Engine InnoDB<br>grwh_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB<br>grwh_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB<br>grwh_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB<br>grwh_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.05MB + Engine 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    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter bema1991

    (@bema1991)

    I suspect this function is causing the faulty reload:

    /?wc-ajax=wbte_sc_set_block_checkout_values

    Hi there @bema1991,

    Thanks for reaching out.

    I understand that you’re experiencing an issue with shipping fees incorrectly applying on the checkout page, despite the cart total being above €50 or a voucher being used.

    Looking at the shared SSR, I was able to notice a caching plugin, could you try reaching out to your host and have them purge any server side cache.

    In the meantime, you could try excluding your ‘Cart’, ‘Checkout’, and ‘My Account’ pages from caching. You can find detailed steps on how to go about it in this article.

    I suspect this function is causing the faulty reload:

    Could you please share more details on how you came across the function?

    Looking forward to assisting you further.

    Thread Starter bema1991

    (@bema1991)

    Hi @ckadenge ,

    Thanks for the reply.

    Yes, this is correct. I will get in touch with the host about the server side caching. We also tried already deactivating the wp cache plugin, but this did not solve the issue. I will try another plugin.

    The function I identified when monitoring the network activity on the page (F12 key, then “network” in the console.

    Thanks a lot for some further input!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bema1991

    That sounds like a plan.

    If the server-side caching didn’t resolve the issue, there might be a conflict with this AJAX call. You could try disabling AJAX on the checkout page to see if this resolves the issue. You can do this by going to WooCommerce > Settings > Products > General and unchecking the box for “Enable AJAX add to cart buttons on archives”.

    If you’re still encountering the issue after trying this, it would be helpful if you could provide additional details about the function you identified, such as the exact error message you’re seeing, if any.

    Looking forward to hearing from you!

    Thread Starter bema1991

    (@bema1991)

    Hi @shameemreza ,

    Unfortunately the issue still persists, also with the Ajax unchecked.

    I do not see any error message, here is what I can see in the console:

    Unchecked runtime.lastError: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

    The network tab shows me this function being called, shortly afterwards updating the cart with the wrong price:

    https://betterdayscoffee.de/wp-json/wc/store/v1/batch?_locale=user

    The following payload is added:

    {"requests":[{"path":"/wc/store/v1/cart/extensions","method":"POST","data":{"namespace":"wbte-sc-blocks-update-checkout","data":{}},"cache":"no-store","body":{"namespace":"wbte-sc-blocks-update-checkout","data":{}},"headers":{"Nonce":"3ebf23d3d9"}}]}

    Could this indicate to the issue? The previously mentioned function is not shown anymore..

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bema1991

    Since you’ve already tried disabling AJAX, which didn’t solve the problem, we might need to dig deeper into this. Do you have any cache plugin installed? Or did you disable or clear the server cache?

    However, while testing your site, I noticed some JS errors in the browser console, indicating conflict issues with the theme or a plugin.

    To troubleshoot the issue, head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear
    • Product lookup tables – Regenerate
    • Regenerate the product attributes lookup table – Regenerate

    Next, please clear your browser and site cache and then check again.

    If this makes no difference, you can run a conflict test to help you identify the cause of the issue.

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you don’t see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To determine which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Additionally, I would suggest checking whether this issue occurs on the classic checkout block or checkout shortcode.

    I hope that helps! Let me know once you have done a conflict test!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bema1991

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Shipping fee is calculated after free shipping is available’ is closed to new replies.