Shipping for other countries maxed out at 13.00

  • United states shipping rules work perfectly. However, when a customer tries to order from outside the united states, the maximum shipping charge is locked in at $13.00. For example here are the rules for Canada
    Name=”Single Item”;Articles ==1;Shipping=10.00
    Name=”Multiple Items”;Articles==2;Shipping=10.00
    Name=”Multiple Items”;Articles==3; Shipping=16.00
    Name=”Multiple Items”;Articles==4;Shipping=16.00
    Name=”Multiple Items”;Articles==5;Shipping=16.00
    Name=”Multiple Items”;Articles==6;Shipping=16.00
    Name=”Multiple Items”;Articles==7;Shipping=16.00
    Name=”Multiple Items”;Articles==8;Shipping=16.00
    Name=”Multiple Items”;Articles==9;Shipping=24.00
    Name=”Multiple Items”;Articles==10;Shipping=24.00
    Name=”Multiple Items”;Articles==11;Shipping=24.00
    Name=”Multiple Items”;Articles==12;Shipping=24.00
    Name=”Multiple Items”;Articles==13;Shipping=36.00
    Name=”Multiple Items”;Articles==14;Shipping=36.00
    Name=”Multiple Items”;Articles==15;Shipping=36.00
    Name=”Multiple Items”;Articles==16;Shipping=36.00
    Name=”Multiple Items”;Articles>16;Shipping=40.00

    As you can see, if a customer has 3 items in the cart, the shipping charge should be $16.00. However it stays at 13.00 when 3 or more items are ordered. I have made sure it is pulling the correct rule by changing the name for the rule. The change of the rule is seen on the front end but the shipping charge is still pulling 13.00 from somewhere. Its as if there is another setting overriding the function but I am completely clueless . Any help would be appreciated. here is a link to the website. https://www.nehrecords.com/

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