Shipping hangs on ‘buy and print’ click

Hi @kenmcneill,

This one’s a puzzling one. It looks like the site is taking too long to process these requests. Have you noticed this kind of delay in any other type of actions that you take in the website?

It would help if you can share the system status report of your website with us over here. You can find that by going to WooCommerce > Status > Get report > Copy for Support.

Yes, it is puzzling. The only other oddity I get is an occasional double order notification. Started having the trouble on Dec. 13th and opened a support ticket #1643661

Thanks!

status report –
________________________________________

### WordPress Environment ###

Home URL: https://bluemoonkites.net
Site URL: https://bluemoonkites.net
WC Version: 3.5.3
Log Directory Writable: ?
WP Version: 5.0.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.14
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.0.37-MariaDB-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.3
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 113.24MB
Database Data Size: 108.27MB
Database Index Size: 4.97MB
wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_AnythingPopup: Data: 0.00MB + Index: 0.00MB
wp_blc_filters: Data: 0.02MB + Index: 0.00MB
wp_blc_instances: Data: 0.06MB + Index: 0.05MB
wp_blc_links: Data: 0.19MB + Index: 0.06MB
wp_blc_synch: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB
wp_comments: Data: 0.28MB + Index: 0.41MB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_fca_eoi_activity: Data: 0.02MB + Index: 0.05MB
wp_FinalTiles_gallery: Data: 0.02MB + Index: 0.00MB
wp_FinalTiles_gallery_images: Data: 0.02MB + Index: 0.00MB
wp_hustle_modules: Data: 0.02MB + Index: 0.03MB
wp_hustle_modules_meta: Data: 0.02MB + Index: 0.03MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB
wp_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_masterslider_options: Data: 0.02MB + Index: 0.02MB
wp_masterslider_sliders: Data: 0.02MB + Index: 0.02MB
wp_mgmlp_folders: Data: 0.00MB + Index: 0.00MB
wp_mo_campaign_log: Data: 0.02MB + Index: 0.00MB
wp_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB
wp_mo_conversions: Data: 0.02MB + Index: 0.00MB
wp_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB
wp_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB
wp_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB
wp_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.03MB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_slides: Data: 0.02MB + Index: 0.00MB
wp_ngg_album: Data: 0.02MB + Index: 0.02MB
wp_ngg_gallery: Data: 0.02MB + Index: 0.02MB
wp_ngg_pictures: Data: 0.09MB + Index: 0.02MB
wp_nm_personalized: Data: 0.02MB + Index: 0.00MB
wp_offline_giftcard: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 4.34MB + Index: 0.23MB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB
wp_postmeta: Data: 49.56MB + Index: 1.91MB
wp_posts: Data: 50.50MB + Index: 0.91MB
wp_pps_countries: Data: 0.02MB + Index: 0.00MB
wp_pps_popup: Data: 1.52MB + Index: 0.00MB
wp_pps_popup_show_categories: Data: 0.02MB + Index: 0.00MB
wp_queue: Data: 0.02MB + Index: 0.00MB
wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB
wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.13MB + Index: 0.14MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wfu_dbxqueue: Data: 0.02MB + Index: 0.00MB
wp_wfu_log: Data: 0.02MB + Index: 0.00MB
wp_wfu_userdata: Data: 0.02MB + Index: 0.00MB
wp_wonderplugin_audio: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_extra_flat_rates: Data: 0.02MB + Index: 0.00MB
wp_wpmcleaner: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 432
custom_css: 7
customize_changeset: 39
display_type: 7
easy-opt-ins: 1
eps-slider: 1
feedback: 14
giftcard: 22
ife_import_history: 1
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
mc4wp-form: 2
mgmlp_media_folder: 10
ml-slide: 117
ml-slider: 7
nav_menu_item: 31
ngg_album: 1
ngg_gallery: 1
ngg_pictures: 58
page: 40
popup_theme: 6
post: 12
product: 10
product_variation: 22
redirect_rule: 2
revision: 3779
ris_gallery: 1
scheduled-action: 417
shop_coupon: 4
shop_order: 86
shop_order_refund: 12
site-review: 1
tablepress_table: 1
tooltips: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Akismet Anti-Spam: by Automattic – 4.1
Broken Link Checker: by Janis Elsts
Vladimir Prelovac – 1.11.5

Cookie Notice: by dFactory – 1.2.45
Head and Footer Scripts Inserter: by Space X-Chimp – 4.34
If Menu - Visibility control for menu items: by Layered – 0.12.2
Jetpack by WordPress.com: by Automattic – 6.9
Kadence WooCommerce Email Designer: by Kadence Themes – 1.1.3
LiteSpeed Cache: by LiteSpeed Technologies – 2.9
MetaSlider: by Team Updraft – 3.10.3
Recent Posts Widget With Thumbnails: by Martin Stehle – 6.4.1
Simple Lightbox: by Archetyped – 2.7.0
Page Builder by SiteOrigin: by SiteOrigin – 2.10.0
SiteOrigin Widgets Bundle: by SiteOrigin – 1.14.1
TablePress: by Tobias B?thge – 1.9.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.4

WooCommerce Shipment Tracking Basic: by PluginHive – 1.0.10 – Not tested with the active version of WooCommerce
WooCommerce Email Test: by RaiserWeb – 1.10 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.5
WooCommerce Services: by Automattic – 1.18.0
WooCommerce: by Automattic – 3.5.3
NextGEN Gallery: by Imagely – 3.1.6

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #192 - /shop/
Cart: #193 - /cart/
Checkout: #194 - /checkout/
My account: #195 - /my-account/
Terms and conditions: #716 - /terms-of-service/

### Theme ###

Name: InVogue
Version: 1.0.3
Author URL: https://kairaweb.com/
Child Theme: ?
Parent Theme Name: Vogue
Parent Theme Version: 10.5.7
Parent Theme Author URL: https://kairaweb.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

Hi @kenmcneill,

Thank you for attaching the report!

Nothing in it stands out immediately as a potential reason for the issues you are seeing. Would you mind submitting a new ticket from WooCommerce.com, so that we can take a deeper look into it?

Log into your account at WooCommerce.com and head to Support > Get Support to submit a ticket. Make sure you select WooCommerce Shipping as the extension you need help with. Fill out the full form before submitting, including your system status report.

Thanks Fernando

I have a client that is experiencing the exact same issue. I could not replicate this issue until I logged in with my client’s account info. My account on his site has the Administrator role, and his has the Shop Manager role.

My installation is now behaving correctly. Not exactly sure why, but I did recently disable an email customizer that wasn’t playing nice with another plugin.

Which E-mail Customizer plugin did you disable?

I honestly don’t remember which email customizer it was, as it’s no longer on my system. It was messing with a gift card plugin that I needed. This was all several weeks, and numerous updates, including WP, ago.