Shipping Info Disappearing / Hidden from Checkout Page

THis jut started happening to me today with the latest Amazon Pay plugin update. I am using Avada theme. The shipping address fields appear on the checkout page for about one or two seconds, then disappear.

Hey @kelseyarmstrong @pumpadmin

Hope you are soing well!

try to check the following link conflict test could be some plugin or even the Theme you are using. We need to isolate the problem first.

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Christian

I rolled back to version 1.12.2 and that solved the issue. So it was definitely something with this last release that’s causing it. If I have time this weekend I will conflict test to see if its conflicting with the theme / another plugin specifically.

• This reply was modified 3 years, 9 months ago by kelseyarmstrong.

Where do you find the old version to reinstall?

yes, it’s definitely the update, today this plugin made me lose a whole day of sales! ??, I can’t find the previous version, can anyone help please!

I used a rollback plugin to bring it back to the previous version:
https://www.ads-software.com/plugins/wp-rollback/

It kept all the information that was already input inside the Amazon plugin as well, which was helpful!

Thanks Kelsey.

If you do find the plugin (other than the Amazon Pay) that is causing a conflict, can you please post here?

Sean

FYI for everyone watching this.

I set up a staging site today for testing the Amazon pay issue.

Deactivated all plugins except WooCommerce and Amazon Pay, shipping info still disappears on the checkout page.

Changed theme to default wordpress twenty-twenty one and twenty-twenty, shipping still disappears.

Updated to wordpress 5.6.1, shipping still disappears.

Rolled back Amazon Pay plugin to 1.12.2 and everything is fine again.

I’m not sure there is anything else I can do to find the issue, it just seems to be a problem with the Amazon Pay plugin update to 1.13.0 and WooCommerce.

@pumpadmin thank you for doing this, I haven’t had the time! Seems very likely that its a root plugin issue @christian1983

Hey all,

Hope you are doing well!

Is an actual issue of the 1.13.0 version, I suggest you to rollback to 1.12.2 while is been fixed.

Best,
Christian

Thank you Christian, we appreciate your help!

Had the exact same problem. Only, when I rollback to 1.12.2, it still wipes out the shipping fields. Hip me up when you get this fixed.

I observed this today with two clients both using the Hello Elementor theme. It looks like some form of a timing issue after checkout shipping/payment methods load on checkout the ship-to section disappears.

Deactivating AmazonPay under WooCommerce > Settings > Payments fixes it. Reproduced on production and staging environments on two separate hosts. I haven’t dug deeper into the cause of this yet, but wanted to chime in now as it’s a relatively high priority having to fall back to other payment methods. I also wrote it up on WooCommerce.com, but there was no AmazonPay extension option listed there so it went into the general bucket.

Hey @moddyd

After yo rollback to 1.12.2 you need to clear the cache of the browser.

Best,
Christian

Hey there,

Hope you are doing well!

There is a new version of Amazon Pay for WooCommerce with the fix. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian