Shipping information for virtual products

  • Resolved Chillifish

    (@chillifish)


    8 months, 2 weeks ago

    I’m having an issue with products saying they’re missing shipping information in the Merchant Centre, but they are virtual products and I have checked that they are set as virtual products.

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  • Hi @chillifish

    Thank you for reaching out — we’re happy to help!

    The places to investigate further about this, as virtual products are supported by Google Listings & Ads, are:

    • How were the products created, with only core WooCommerce functionality of otherwise?
    • As a general rule, always check your?shipping settings?in Google Merchant Center after you complete the setup to confirm they are as expected.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

Viewing 1 replies (of 1 total)
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