Shipping information link not present on shop owners order form

(status information appears below text describing problem)

This is a difficult problem to describe, so bear with me. When I receive an order, it appears in an order list that’s linked to by WooCommerce/Orders in the sidebar for the the site. If you click on an item in the order list, a page appears that begins with a panel giving the customers billing and shipping address, and then a panel that contains a subpanel listing the items the customer has ordered, followed by a subpanel describing the customer’s choice of shipping method.

Normally, there’s a panel beneath that that contains a button leading to a second page where you can choose package sizes, enter the actual weight of the order, and make shipping choices different from what the customer specifies (I often do this because combining items in separate packages saves the customer money). That panel has disappeared.

I have tried rolling back any themes or plugins that changed within 48 hours of the time the problem appeared. That hasn’t worked. I’m finding this problem impossible to figure out, and hope that one of you can help me.

Here’s the system status info:

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WordPress Environment

WordPress address (URL): https://workingtools.biz
Site address (URL): https://workingtools.biz
WC Version: 7.8.1
REST API Version: ? 7.8.1
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.29
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.1.2
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.1
WC Database Prefix: MEM
Total Database Size: 181.57MB
Database Data Size: 160.59MB
Database Index Size: 20.98MB
_MEM_woocommerce_sessions: Data: 54.84MB + Index: 1.57MB + Engine MyISAM
_MEM_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
_MEM_woocommerce_order_itemmeta: Data: 0.64MB + Index: 0.50MB + Engine MyISAM
_MEM_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_MEM_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
_MEM_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_actionscheduler_actions: Data: 6.96MB + Index: 2.16MB + Engine MyISAM
_MEM_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_MEM_actionscheduler_logs: Data: 3.82MB + Index: 2.73MB + Engine MyISAM
_MEM_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_MEM_cartbounty: Data: 61.61MB + Index: 0.00MB + Engine InnoDB
_MEM_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_comments: Data: 0.44MB + Index: 0.32MB + Engine MyISAM
_MEM_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_MEM_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_options: Data: 11.32MB + Index: 0.38MB + Engine MyISAM
_MEM_postmeta: Data: 11.16MB + Index: 3.04MB + Engine MyISAM
_MEM_posts: Data: 2.03MB + Index: 0.63MB + Engine MyISAM
_MEM_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_termmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
_MEM_terms: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
_MEM_term_relationships: Data: 0.06MB + Index: 0.14MB + Engine MyISAM
_MEM_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
_MEM_usermeta: Data: 0.32MB + Index: 0.25MB + Engine MyISAM
_MEM_users: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
_MEM_wc_admin_notes: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
_MEM_wc_admin_note_actions: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
_MEM_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_wc_customer_lookup: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
_MEM_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_wc_order_product_lookup: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
_MEM_wc_order_stats: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
_MEM_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
_MEM_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_MEM_wc_product_meta_lookup: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
_MEM_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_MEM_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_MEM_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
_MEM_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_MEM_wpforms_tasks_meta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
_MEM_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_MEM_wps_hit: Data: 0.19MB + Index: 0.67MB + Engine InnoDB
_MEM_wps_index: Data: 4.02MB + Index: 6.64MB + Engine InnoDB
_MEM_wps_key: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
_MEM_wps_object_term: Data: 0.20MB + Index: 0.45MB + Engine InnoDB
_MEM_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
_MEM_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_MEM_wps_uri: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
_MEM_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_MEM_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_MEM_yoast_indexable: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
_MEM_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
_MEM_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_MEM_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
_MEM_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_MEM_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

acf-field: 1
acf-field-group: 1
attachment: 3865
condition_group: 1
custom_css: 1
funnel: 1
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
modula-gallery: 1
nav_menu_item: 19
oembed_cache: 6
page: 21
post: 2
product: 574
revision: 272
shop_coupon: 6
shop_order: 485
shop_order_refund: 83
sidebar: 1
simple_link: 57
wp_global_styles: 1
wpb-rs-global: 11
wpforms: 3

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (40)

Checkout with Zelle on Woocommerce: by The African Boss – 3.1
Add From Server: by Dion Hulse – 3.4.5
Advanced Custom Fields: by WP Engine – 6.1.7
Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Autoptimize: by Frank Goossens (futtta) – 3.1.8.1
The Bluehost Plugin: by Bluehost – 3.0.5
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 3.4.0
Admin Columns: by AdminColumns.com – 4.6.1
Content Aware Sidebars: by Joachim Jensen - DEV Institute – 3.19
Custom Sidebars: by WebFactory Ltd – 3.36
Disable "BIG image" Threshold: by Jonathan Desrosiers – 1.0
FileBird Pro: by Ninja Team – 5.4.3
UPS Live Rates and Access Points: by Octolize – 2.0.2
Jetpack: by Automattic – 12.2.1
Media Deduper: by Cornershop Creative – 1.5.5
Modula: by WPChill – 2.7.4
Multiple Packages for WooCommerce: by Erica Dion – 1.1
OptinMonster: by OptinMonster Popup Builder Team – 2.13.5
Page Sidebar for Twenty Seventeen: by Joachim Jensen – 1.2
Recently viewed and most viewed products: by CedCommerce – 1.1.1
snip pro - Structured Data: by floriansimeth – 2.31.1
Sales Tax Reports For WooCommerce: by mystyleplatform – 1.0.6
SEO Optimized Images Business With WooCommerce: by priyanshu.mittal – 1.5.5
Simple Links: by Mat Lipe – 4.7.4
Sold Out Badge for WooCommerce: by Charlie Etienne – 4.4.0
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.1
Woocommerce delete product images: by Husain Ahmed – 1.0.2
WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.8.2
CartBounty - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 7.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce PayPal Payments: by WooCommerce – 2.0.5 (update to version 2.1.0 is available)
WooCommerce Product Search: by itthinx – 4.14.0
WooCommerce USPS Shipping: by WooCommerce – 4.6.3
WooCommerce: by Automattic – 7.8.1
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.8
WP Rollback: by GiveWP.com – 1.7.3
WP Super Cache: by Automattic – 1.9.4
WP Widget in Navigation: by Yudiz Solutions Ltd. – 3.1
WPForms Lite: by WPForms – 1.8.2.2

Inactive Plugins (7)

Facebook for WooCommerce: by Facebook – 3.0.26
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.0.10
Yoast SEO: by Team Yoast – 20.10
Yoast SEO: WooCommerce: by Team Yoast – 15.3
Yoast SEO Premium: by Team Yoast – 19.5

Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
maintenance.php: maintenance.php

Must Use Plugins (3)

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #65 - /shop/
Cart: #66 - /cart/
Checkout: #67 - /checkout/
My account: #68 - /my-account/
Terms and conditions: #137 - /discounts/

Theme

Name: Twenty Seventeen
Version: 3.1 (update to version 3.2 is available)
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-01 22:55:32 -04:00
Options: ?
Notes: 160
Onboarding: completed

Action Scheduler

Complete: 14,281
Oldest: 2023-05-31 11:39:31 +0000
Newest: 2023-07-01 11:36:53 +0000

Failed: 1,463
Oldest: 2023-02-15 02:17:04 +0000
Newest: 2023-06-30 18:01:39 +0000

Pending: 6
Oldest: 2023-07-01 11:41:53 +0000
Newest: 2023-07-06 03:45:27 +0000

Status report information

Generated at: 2023-07-01 07:39:32 -04:00'
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