Shipping Issues at Checkout.

  • Cactus

    (@furfuraceus)


    1 year, 9 months ago

    Hello,

    This issue has persisted for some time now, I cant figure it out, maybe a WordPress Wizard knows whats going on, but at this point I think there is some sort of bug/glitch.

    I will try to be as clear as I can, my shipping setup is quite complicated with many options, but the issue is consistent with a specific scenario.

    The issue: USA customers are being presented with a domestic shipping option at checkout and selecting it because it is less costly – *not all domestic shipping options ( I have weight based shipping and multiple shipping zones.) but only a specific zone I have setup. Its always an issue with this one zone.

    My zone is properly setup with postal code ranges. For example 123…129. Ive double checked it probably 10 times now.

    Yet USA customers are still somehow presented with my domestic shipping zone options – which they occasionally select. By default the system should run top down through the zones until a customer address is matched. Somehow it is incorrectly matching my domestic flat rate shipping which is set up for only domestic addresses to USA address. This should not be possible yet it happens.

    Could it be a plugin >? I doubt it as its always the same.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Could it be a plugin >?

    That’s for sure; as WordPress itself doesn’t have any e-commerce, checkout, or shipping features. The WooCommerce plugin provides these features.

    But I can’t say if your problem is to do with the WooCommerce plugin itself, or some other WooCommerce addon plugin that’s causing this.

    I’ll recommend you post in the WooCommerce plugin’s own support forum, so the plugin’s developers and user community who breathe this sort of thing every day can look into it for you.

    https://www.ads-software.com/support/plugin/woocommerce/

    Good luck!

    Thread Starter Cactus

    (@furfuraceus)

    Yes, good point. Thank you for your guidance.

Viewing 2 replies - 1 through 2 (of 2 total)
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