shipping label keeps asking to add credit card

  • Resolved jascap51

    (@jascap51)


    4 years, 1 month ago

    I’m trying to generate a shipping label. Every time I try to generate the label, it asks me to add a credit card. Well, I added a credit card several times, but it keeps asking me and won’t allow me to generate a label.

    • This topic was modified 4 years, 1 month ago by jascap51.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support tijosh

    (@tijosh)

    Hi there @jascap51,

    Would you mind opening a ticket for this from your WooCommerce.com account? We’ll need some private information to help further.

    To submit a ticket request for it, please head to this form.

    From there, select the WooCommerce Shipping extension in the “I need help with” dropdown. Here is a screenshot for your reference:
    https://d.pr/i/7q34w7

    If you don’t see all your purchased extensions in the list (it is limited to 16 extensions at the moment), please use the Search box to locate it. Also, note that you need to be logged in with the user account that originally made the free “purchase” for the extension.

    After you’ve submitted the ticket, we’ll reply by email. Thanks!

    Thread Starter jascap51

    (@jascap51)

    Okay. I did everything that you asked and it is submitted.

    Thread Starter jascap51

    (@jascap51)

    To print this shipping label, add a credit card to your account.

    Credit card was added many times. If I click on the back link. It shows the credit card on file.

    Thread Starter jascap51

    (@jascap51)

    I have done everything you have asked. I updated the database and I go to create a label and the following happens:
    1 – Please add a credit card to your account to purchase a label.
    2. I add a credit card. (More that 5 are in there already)
    3. Nothing happens – I go to print a label again.
    4. Refer to #1.
    5. This is Mind boggling.

    lglauser

    (@lglauser)

    I’m having the same problem. Thanks for any help!

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello @jascap51
    I cannot find your ticket. Can you tell me the ticket number, please? You should have received that automated email reply.

    gj2radm1

    (@gj2radm1)

    Im having the same problem today. Has anyone figured out how to resolve this issue?

    sacgro

    (@sacgro)

    We are also facing the same issue. Could you please mention how did you resolve it?

    Plugin Support mouli a11n

    (@mouli)

    @gj2radm1 @sacgro
    Sorry to hear that you are having this issue as well.
    As the plugin is supported directly by WooCommerce.com I recommend that you open a support ticket with them here:
    https://woocommerce.com/my-account/create-a-ticket/?form=ticket
    You will need to log into your account on WooCommerce.com, then select the plugin from the *I need help with* dropdown.

    AJ a11n

    (@amandasjackson)

    @sacgro

    Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Viewing 10 replies - 1 through 10 (of 10 total)
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