shipping label receipts

Hey there!

There are a few different things that this could be. Could you please share a screenshot of the entire screen where you’re seeing this bit about the email?

I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your response here.

Also, could you please share your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in the chat.

thanks hannah and all; pls see below.

https://snag.gy/D3GQc8.jpg

status report:

### WordPress Environment ###

Home URL: https://www.pinkorwhite.store
Site URL: https://www.pinkorwhite.store
WC Version: 3.3.5
Log Directory Writable: ?
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 5.6.35
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 6.30MB
Database Data Size: 5.35MB
Database Index Size: 0.95MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_comments: Data: 0.00MB + Index: 0.01MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 0.98MB + Index: 0.13MB
wp_postmeta: Data: 3.10MB + Index: 0.49MB
wp_posts: Data: 1.19MB + Index: 0.16MB
wp_termmeta: Data: 0.02MB + Index: 0.02MB
wp_terms: Data: 0.01MB + Index: 0.04MB
wp_term_relationships: Data: 0.02MB + Index: 0.05MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB
wp_usermeta: Data: 0.01MB + Index: 0.01MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

amn_wpforms-lite: 1
attachment: 1106
customize_changeset: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 33
page: 31
post: 6
product: 183
product_variation: 83
revision: 171
shop_order: 6
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

AfterShip - WooCommerce Tracking: by AfterShip – 1.8.4 – Not tested with the active version of WooCommerce
Akismet Anti-Spam: by Automattic – 4.0.3
CMB2: by CMB2 team – 2.3.0
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.19
Jetpack by WordPress.com: by Automattic – 6.1
Kirki Toolkit: by Aristeides Stathopoulos – 3.0.27
Woo Free Shipping Bar: by VillaTheme – 1.1.0.1
Woo Multi Currency: by VillaTheme – 2.0.9 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.1.2 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.12.3 – Not tested with the active version of WooCommerce
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0 – Not tested with the active version of WooCommerce

WooCommerce: by Automattic – 3.3.5
WPForms Lite: by WPForms – 1.4.5.3

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #8 - /
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #132 - /my-account/
Terms and conditions: ? Page visibility should be public

### Theme ###

Name: TheStore
Version: 1.0.4
Author URL: https://themes4wp.com/
Child Theme: ?
Parent Theme Name: MaxStore
Parent Theme Version: 1.4.2
Parent Theme Author URL: https://themes4wp.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

Thanks for that information!

I’m checking into this and will get back to you shortly. ??

Thanks for your patience while I checked into this!

The email address that you’re seeing is the one associated with the WordPress.com address used to connect with Jetpack. If you want to change that email address, you’ll need to change the jetpack connection owner for the store.

On the other hand, if you don’t actually need email receipts, you can turn that option off and view receipts on WordPress.com under Me > Billing.

THANK YOU..

You’re very welcome! ??

i posted these issues…do you have any suggestions…

https://www.ads-software.com/support/topic/footer-color-text-customizer-site-waiting-to-launch/#post-10257442

THANKS MUCH

hannah…how do i do the below???

If you want to change that email address, you’ll need to change the jetpack connection owner for the store…

https://snag.gy/rhQ59I.jpg

thanks again

https://www.ads-software.com/support/topic/footer-color-text-customizer-site-waiting-to-launch/#post-10257442

I see Lorro has already answered this, so you should be all set. ?? If you do have more questions around the CSS, please ask in that thread so we can keep the questions separate.

If you want to change that email address, you’ll need to change the jetpack connection owner for the store…

You’ll either need to change the email address for the current user – you can do that at WordPress.com:
https://en.support.wordpress.com/email-address/

Otherwise, you’ll need to disconnect the site (click “manage connections”) and then connect with a new WordPress.com account with the correct email. If you need to create a new WordPress.com account, you can do that as well. ??

thanks.