Shipping Methods are all getting changed to Free

  • Resolved charredsky

    (@charredsky)


    4 years ago

    Hi, suddenly any time a shipping method is shown, it is being labeled as “Free” instead of “Ground Shipping”. I don’t have any shipping methods named “Free”, and I can’t find anywhere else that this “Free” label could be pulling from. Also, it doesn’t actually make the shipping price be $0. Actual shipping prices are still normal. But in the cart it will say: “Free – $8” for shipping. And in the email notifications for new orders placed, it will say “shipping: $8 via Free”

    Any reason why this would be happening?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Martín

    (@caparros07)

    In my case everything was going fine, but the delvery methods are shown only at frontend. I can′t:

    – See the methods at backend
    – Add new zone or delivery method

    I only see “Locations not covered by your other zones” and when i click i see not methods, even when they are described before i clic inside this zone.

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi @charredsky,

    In order to troubleshoot this further, can you share a screenshot of your shipping zone setup? Also, can you share a copy of your status report as found under **WooCommerce > Status**?

    Thread Starter charredsky

    (@charredsky)

    Sure thing.
    Here is a screencap of the WooCommerce status page

    Here is a screencap of the shipping zone setup

    Here is a screencap of the shipping zone ‘other’ detail – this specific shipping zone covers most of the states, and has specifically been shown as “Free”.

    And here is a screencap of the shipping classes in the shipping zone ‘other’

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @charredsky. Sorry that we missed your last response.

    I can see that you have premium plugins from WooCommerce.com such as Table Rate Shipping. We only provide support for the core (free) extension in the forums.

    Please submit a ticket directly to us by logging into your WooCommerce.com and clicking on this link: https://woocommerce.com/my-account/create-a-ticket/.

Viewing 4 replies - 1 through 4 (of 4 total)
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