Shipping methods not showing on order

Hi all,

we recently fixed a problem with stock levels not reducing. We did this by installing a paypal express checkout plugin. But this has created a problem in which the customers selected shipping option is not present. I have to go into the order and check the cost of shipping to determine which they have chosen, then I have to physically write it down on the paper invoice sine it doesn’t show up there either.

https://i.imgur.com/EgbABXh.jpg ———-This image demonstrates what is happening.

Web: https://www.driphacks.com

system Report:

### WordPress Environment ###

Home URL: https://driphacks.com
Site URL: https://driphacks.com
WC Version: 2.6.13
Log Directory Writable: ?
WP Version: 4.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 4000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.13
: 
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ?

### Active Plugins (18) ###

Advanced CSS Editor: by Hardeep Asrani – 3.0
Akismet: by Automattic – 3.2
Contact Form 7: by Takayuki Miyoshi – 4.6.1
Custom My Account for Woocommerce: by phoeniixx – 1.2.3
PayPal Express Checkout for WooCommerce: by wpgateways – 1.1.9
Instagram Feed: by Smash Balloon – 1.4.8
Jetpack by WordPress.com: by Automattic – 4.5
Postman SMTP: by Jason Hendriks – 1.7.2
Simple Custom CSS: by John Regan
Danny Van Kooten – 3.3

Compress JPEG & PNG images: by TinyPNG – 2.1.0
Unite Gallery Lite: by Valiano – 1.7.43
Visual Form Builder: by Matthew Muro – 2.9.2
Advanced Flat Rate Shipping Method WooCommerce: by Multidots – 2.3
WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
WooCommerce DYMO Print: by WP Fortune – 2.5.5
WooCommerce: by WooThemes – 2.6.13
WP Simple Paypal Shopping cart: by Tips and Tricks HQ
Ruhul Amin
mra13 – 4.2.9

WP-Mail-SMTP: by Callum Macdonald – 0.10.1

### Settings ###

Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: ? Page ID is set
but the page does not exist

Basket: #54 - /your-cart/
Checkout: #74 - /checkout/
My Account: #75 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Relia
Version: 1.0.7
Author URL: https://smartcatdesign.net
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: relia/woocommerce/archive-product.php
relia/woocommerce/single-product.php

I appreciate any help!

• This topic was modified 7 years, 9 months ago by euansmith92.