shipping not added at random times

  • Resolved sheldony

    (@sheldony)


    12 months ago

    Hi

    Recently, I got an order that did not add shipping to the order (even though it’s noted in the order, it is not added to the final total). This seems to happen somewhat randomly along with sales tax issues on occasion. Everything is up to date (themes, wp, woocoomerce). I use a plugin called Flexible Shipping and they say it seems to be the Web Toffee plugin.

    I’ve also tested it a few times and can’t seem to reproduce the problem.

    The people at Flexible Shipping noted “

    It’s generated by WebToffee PayPal Express Payment.

    In log?you can see the shipping was not included by this plugin.

    This plugin also generated a fatal error on the same day, which might be connected:

    2023-11-04T23:39:21+00:00 CRITICAL Uncaught Error: Call to a member function update_status() on null in…”

    Thanks in advance for any assistance you can offer.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter sheldony

    (@sheldony)

    I can private message the log and the details of the errors.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @sheldony,

    Greetings from WebToffee support.

    We are sorry for the inconvenience caused. To help us better understand the issue, please share the following information:

    1. The PayPal log (WooCommerce > Status > Logs) of an affected order.
    2. Screenshot of the order page with the order note.
    3. The WooCommerce System status report (WooCommerce -> Status -> Get system status report).
    4. Critical error log

    If you have any privacy concerns, you may share the information through this link.

    We are awaiting your response.

    Thread Starter sheldony

    (@sheldony)

    Hi. I sent an email through your web form on your site. Thanks!

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @sheldony,

    Thanks for sharing the information.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@sheldony,

    From the information you shared with us, we have came to the conclusion that the shipping address is being modified from the PayPal payment page. Since the tax and shipping fees are calculated on the WooCommerce side with the old address, the change in total amount is not being reflected on the order.

    To resolve this issue, you may disable the Skip review page option in the plugin settings page. Then the order total would be recalculated on the review page based on the modified address.

    We hope it is clear.

Viewing 5 replies - 1 through 5 (of 5 total)
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