Shipping Not Being Charged for Some Orders

  • Resolved bmwest

    (@bmwest)


    4 years, 2 months ago

    I have been running my ecommerce website for over a year with no issues. Within the past month (most likely after an update) I have had only a couple orders, out of about 100, that came through to ShipStation with no shipping charged to the customer.

    I have no idea why. Again, this is only for a couple orders this has happened, and I cannot for the life of me figure out why this would be happening other than a bug or glitch.

    Furthermore, I have had 1-3 customers also mention that shipping options would not show up for them to select and would say ‘no shipping methods available’ even though we confirmed all their address information was inputted correctly.

    This second issue seemed to have started up around the same time as the no shipping charged issue, again making me think it had something to do with an update.

    My theme creators, Pro Theme from Theme Co has assured users that their current non-updated theme is still perfectly compatible with current wordpress and woo commerce updates.

    Any help or advice would be greatly appreciated. Cheers!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tijosh

    (@tijosh)

    Hey there @bmwest,

    Is there a common thread among the orders that did not have shipping charged? Were they all the same product, for instance?

    Feel free to open a ticket with us for more in-depth help with this issue.

    Good night, I had this same problem. I resolved by generating a MaxMind license key. Go to WooCommerce >> Settings >> Integration >> MaxMind Geolocation. Then delete the delivery methods and add them again.

    Plugin Support tijosh

    (@tijosh)

    @bmwest we haven’t heard from you in a while, so we’ll close out this thread. Please open a new topic if you’d like help with something else.

Viewing 3 replies - 1 through 3 (of 3 total)
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