Shipping not Visible in Checkout Page

Hi @rumoursfashion,

I tried adding this product to cart and it did not seem to trigger the shipping cost calculator on the checkout page.

Just by any chance, could you have marked this and other products “Virtual” when setting them up? You can confirm by going to the respective Edit Product pages and looking at the product data section. If they are marked “Virtual”, you’ll want to uncheck this option and save.

If the products are not marked as virtual, then the shipping calculator might not be displayed due to a conflict between WooCommerce and either your theme or plugins. In such a case, you’ll want to do a conflict test to narrow down to the cause of the issue. Please follow this conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/#section-4.

If the above does not yield the cause of the issue, please share with us your System Status from WooCommerce → Status as well as your shipping zones and methods from WooCommerce → Settings → Shipping.

Let us know how it goes.
Thanks.

Hi Team,

Virtual is already unchecked from before & we deactivated plugins too but still it does not work.

Please look into it urgently ASAP as we are loosing business.

Hi @rumoursfashion

To troubleshoot further, please share the following:

Screenshots of your shipping settings: I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

https://i.snipboard.io/TPYc1S.jpg
https://i.snipboard.io/CJUN3d.jpg
https://i.snipboard.io/LQosGR.jpg
https://i.snipboard.io/mtdSzg.jpg

System Report:

### WordPress Environment ###

WordPress address (URL): https://rumoursfashion.in
Site address (URL): https://rumoursfashion.in
WC Version: 5.7.1
REST API Version: ? 5.7.1
WC Blocks Version: ? 5.7.2
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.6.5
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 500 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.30
PHP Post Max Size: 100 MB
PHP Time Limit: 120
PHP Max Input Vars: 2000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: wp_7wrz6hv1mz_
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Database Data Size: 54.33MB
Database Index Size: 8.54MB
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### Post Type Counts ###

attachment: 1524
custom_css: 1
elementor_library: 4
mc4wp-form: 1
nav_menu_item: 51
ninja-table: 1
page: 34
post: 4
product: 182
product_variation: 282
shop_coupon: 1
shop_order: 2
wcs_ruleset: 1
wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (24) ###

Classic Widgets: by WordPress Contributors – 0.2
Code Snippets: by Code Snippets Pro – 2.14.2
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Cresta Help Chat: by CrestaProject - Rizzo Andrea – 1.2.4
Dokan: by weDevs – 3.2.13
Dokan Pro: by weDevs – 3.2.5
Elementor: by Elementor.com – 3.4.4
Envato Market: by Envato – 2.0.6
Site Kit by Google: by Google – 1.42.0
Kirki Customizer Framework: by David Vongries – 3.1.9
Martfury Addons: by DrFuri – 2.4.1
Meta Box: by MetaBox.io – 5.4.7
Nextend Social Login: by Nextendweb – 3.1.1
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.4
Slider Revolution: by ThemePunch – 6.5.4
Rank Math SEO: by Rank Math – 1.0.73
Soo Demo Importer: by SooThemes – 2.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

CTX Feed: by WebAppick – 4.4.26
WooCommerce Deals: by Drfuri – 1.0.9
WooCommerce: by Automattic – 5.7.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

YITH WooCommerce Compare: by YITH – 2.6.1
YITH WooCommerce Wishlist: by YITH – 3.1.1

### Inactive Plugins (5) ###

Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.2
Product Feed PRO for WooCommerce: by AdTribes.io – 10.6.8
WooCommerce Variation Swatches Pro: by Drfuri – 1.0.7
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Yoast SEO: by Team Yoast – 17.2.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: APCu Object Cache

### Must Use Plugins (2) ###

p3-profiler.php: by  –
System Plugin: by  – 4.12.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Basket: #9 - /basket/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Martfury
Version: 2.7.2
Author URL: https://demo2.drfuri.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: martfury/woocommerce/cart/cart-shipping.php
martfury/woocommerce/cart/cart-totals.php
martfury/woocommerce/cart/cart.php
martfury/woocommerce/cart/mini-cart.php
martfury/woocommerce/checkout/form-checkout.php
martfury/woocommerce/checkout/form-coupon.php
martfury/woocommerce/checkout/form-login.php
martfury/woocommerce/checkout/terms.php
martfury/woocommerce/content-product.php
martfury/woocommerce/content-single-product.php
martfury/woocommerce/content-widget-product.php
martfury/woocommerce/global/form-login.php
martfury/woocommerce/global/quantity-input.php
martfury/woocommerce/global/wrapper-end.php
martfury/woocommerce/global/wrapper-start.php
martfury/woocommerce/loop/add-to-cart.php
martfury/woocommerce/loop/orderby.php
martfury/woocommerce/loop/pagination.php
martfury/woocommerce/myaccount/form-login.php
martfury/woocommerce/myaccount/form-lost-password.php
martfury/woocommerce/myaccount/my-address.php
martfury/woocommerce/single-product/add-to-cart/external.php
martfury/woocommerce/single-product/add-to-cart/simple.php
martfury/woocommerce/single-product/add-to-cart/variable.php
martfury/woocommerce/single-product/meta.php
martfury/woocommerce/single-product/product-image.php
martfury/woocommerce/single-product/product-thumbnails.php
martfury/woocommerce/single-product/rating.php
martfury/woocommerce/single-product/related.php
martfury/woocommerce/single-product/review-meta.php
martfury/woocommerce/single-product/stock.php
martfury/woocommerce/single-product/tabs/tabs.php
martfury/woocommerce/single-product/up-sells.php
martfury/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 1,720
Oldest: 2021-08-31 00:02:16 +0530
Newest: 2021-10-01 10:00:42 +0530

Failed: 2
Oldest: 2021-07-07 19:41:05 +0530
Newest: 2021-07-07 19:56:17 +0530

Pending: 2
Oldest: 2021-10-06 05:40:25 +0530
Newest: 2021-10-23 05:59:45 +0530

### Status report information ###

Generated at: 2021-10-01 22:31:25 +05:30

Hi @rumoursfashion,

Thanks for sharing the screenshots and your System Status.

we deactivated plugins too but still it does not work

It looks like you tried a conflict test half done, deactivating all plugins except WooCommerce but not switching to the default Storefront theme. Can you please perform a full conflict test following our support guide here?

https://docs.woocommerce.com/document/how-to-test-for-conflicts/#section-4

When I use your settings, I’m actually not having any problems on my test site running on the basic configuration of WordPress, WooCommerce and Storefront theme. You can see a screenshot of the shipping fields being updated:

Link to image: https://snipboard.io/Qk2EDi.jpg

In the event that the issue persists even after trying conflict testing, reach out back with the following:

• Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
• Console tab: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up, you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using a tool like snipboard.io.

Finally, you could also reach out to your host and ask them to upgrade your PHP version to at least 7.4 as recommended on our Server recommendations guide:

https://docs.woocommerce.com/document/server-requirements/#section-2

Before doing that, it’s a smart idea to create a backup of your website and database. This way, if you accidentally make something worse, you can easily restore your site to a functioning state.

Thanks.

Hi Team,

We deactivated all plugins except Woocommerce & Shipping was visible properly on our Website.

After reactivating all plugins again it got disappeared.

What might be the issue & how can that be fixed?

Please get it resolved ASAP. Need Urgent Help!

Hey there,

You’d want to perform proper conflict testing as suggested earlier and see which plugin is causing the shipping tab to be hidden.

Once you only have WooCommerce active, reactivate your other plugins one at a time checking after each, until you find the culprit.

When you figured out the plugin causing the issue, check whether it has any updates available. If so, update that plugin and see if it resolves the issue.

If no updates are available, you could try contacting the plugin developer, reporting the bug.

Thanks.

Hi Team,

Dokan Pro plugin was conflicting our shipping charges.

Thanks a lot for your assistance! ??

Thanks for getting back.

Glad to hear you found where the issue is coming from.

Next, you’ll want to get in touch with Dokan Pro to check the issue further, if you haven’t done so already. Here’s their support page – https://wedevs.com/contact

That said, I’ll go ahead and mark this thread as resolved on our side. Feel free to create a new ticket if you have further questions.

Hope this leads to a resolution, all the best.
Thanks.