Shipping Notifications & Order Status Change?

  • Resolved larosa217

    (@larosa217)


    6 years, 3 months ago

    I’m looking to use this plugin, but I can’t seem to get an answer to this anywhere. Does the customer get a notification with their tracking number when the Printful order has been shipped? If so, is that done by Printful.com or by this plugin in conjunction with Woocommerce? Also, does this change the order status in Woocommerce to completed?

    I’m just trying to cover all bases in getting my store setup. And these don’t appear in the FAQ or anywhere I can find.

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  • Hey there,

    Thank you for your question!
    The shipping status updates for your customer’s orders are pushed to your store’s side automatically, this information will also include the tracking.
    They way in which your customers will get notified of order status changes depends on how you have set up notifications in your WooCommerce settings.

    To see tracking on Printful, open up the order in your Printful dashboard > Orders. You will see the tracking url in the notice of when the order was shipped.

    Let us know if you have any other questions! ??

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