Shipping option not found

  • Resolved tinypinc

    (@tinypinc)


    2 years, 9 months ago

    I’m using a fedex inntegration plugin to show live rates from fedex. I never had this problem popped up on my website “shipping option nnot found” after putting in the shipping address at the cart page. however this happened today and I use it anymore. i decided to deactivate the plugin, and it’s still not working…

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @tinypinc

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    If applicable, you can also share a screenshot of the issue, so we can visualize it better!

    I’d recommend using this tool to take screenshots.

    Thanks!

    Thread Starter tinypinc

    (@tinypinc)

    here you go! 

    
### WordPress Environment ###

WordPress address (URL): https://www.tinypinc.com
Site address (URL): https://www.tinypinc.com
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
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SoapClient: ?
DOMDocument: ?
GZip: ?
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Remote Post: ?
Remote Get: ?

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (27) ###

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Billplz for WooCommerce: by Billplz Sdn Bhd – 3.27.2
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Salient Demo Importer: by ThemeNectar – 1.3
Salient Portfolio: by ThemeNectar – 1.7
Woo Discount Rules: by Flycart – 2.3.13

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featured (featured)
outofstock (outofstock)
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Name: Salient
Version: 13.0.6
Author URL: https://themeforest.net/user/themenectar
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WooCommerce Support: ?

### Templates ###

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salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php
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Complete: 942
Oldest: 2022-02-19 14:45:25 +0800
Newest: 2022-02-23 12:21:19 +0800

Pending: 3
Oldest: 2022-02-23 12:36:19 +0800
Newest: 2022-02-23 22:40:12 +0800

### Status report information ###

Generated at: 2022-02-23 12:28:54 +08:00

    Hi @tinypinc

    Thanks for sharing the System Status Report.

    I never had this problem popped up on my website “shipping option nnot found” after putting in the shipping address at the cart page. however this happened today

    Do you remember making any changes before the issue started such as updating or installing plugin(s)? It looks like there is a conflict involved. That could even be due to an auto-update of one of the other plugins.

    i decided to deactivate the plugin, and it’s still not working…

    I see that the extension WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 4.9.8 is still active. Just to confirm – did you mean to say the problem is persisting even after disabling this plugin? If yes, then I would recommend performing a full conflict test to try and narrow down to the potential culprit.

    This will involve deactivating all plugins apart from WooCommerce and switching to a default WP theme like Twenty Twenty-One or Storefront. Once done, check if the issue persists. If it doesn’t, reactivate the theme and other plugins, one by one, all along checking if the issue returns to find the plugin (or the theme) that’s causing it.
    Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If you don’t want to run the test on your live production site, you can create a duplicate/staging site. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.

    Let us know how it goes.

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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