Shipping rate doesn’t calculate

  • While I wanted to test the shipping fee, it kept showing the message as below:

    “There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.”

    -also, I just purchased the premium version, how can I update it and link to my canadapost account?

    In awaiting of your reply, thanks.

    Rui

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author pluginhive

    (@pluginhive)

    Hi Rui,

    “No shipping methods” message usually occurs :
    -When the product weights & dimensions are missing
    -Invalid/Incorrect credentials
    -incorrect shipper address
    Can you please ensure all the above setting up are configured correctly and then try again?

    Also you need to configure your Canada Post Credentials in the plugin settings to link your Account to the API. That is:
    -Merchant Username
    -Merchant Password
    -Customer Number
    -Contract Number

    You can also refer the setting-up article for better understanding: https://www.xadapter.com/setting-woocommerce-canada-post-shipping-plugin/

    Hope that helps!
    Regards,

Viewing 1 replies (of 1 total)
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