Shipping Rates don’t match Canad Post Rate

  • cdnair

    (@cdnair)


    1 year ago

    Customers purchase from our website, and we have this plug. The Canada Post options appear to charge the customer almost twice as much than we get charged. I’ve seen the previous thread from a year ago. I have a small markup on shipping to cover for shipping materials. The weights and dimensions on all products are accurate, as well as the shipping box sizes. I’m afraid that we are losing out on sales due to such high shipping rates on the website. If someone could help, that would be amazing!

    Thank you!

    • This topic was modified 1 year ago by cdnair.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author smallfishes

    (@smallfishes)

    Hi @cdnair,

    Thanks for reaching out, I’m more than happy to help out.

    In order for us to figure out what’s going on can you send the following.

    1. A screenshot of the plugin settings page so I can see how you have it set up.
    2. A screenshot of the size and weight of the product you’re testing with, a link to the product is fine too.
    3. A screenshot of what shipping rates you’re seeing on the checkout.
    4. How much Canada Post is charging for the same shipment at the counter.

    If it’s easier for you feel free to email me ([email protected]) those details and then we can follow up here.

Viewing 1 replies (of 1 total)
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