Shipping Rates Not Showing

(@genusone)

Hi Mickey,

Thanks for the response, I have checked all the services from the admin settings, but I am still getting the following when in the checkout:

There don‘t seem to be available shipping methods. Please double check your address, or contact us if you need any help.

Any ideas?

Thanks

(@mickeywf)

Hi Genusone,

Now, turn on debug mode from admin settings to see the API request and response. Check whether API have returned any rate or not.

Thread Starter

(@genusone)

Hi Mickey,

Here’s the response after ticking all the services:

<?xml version="1.0" encoding="UTF-8" standalone="no"?><res:DCTResponse xmlns:res='https://www.dhl.com' xmlns:xsi='https://www.w3.org/2001/XMLSchema-instance' xsi:schemaLocation= 'https://www.dhl.com DCT-Response.xsd'><GetQuoteResponse><Response><ServiceHeader><MessageTime>2016-06-22T17:30:31.302+01:00</MessageTime><MessageReference>1234567890123456789012345678901</MessageReference><SiteID>BRADLEYSMART</SiteID></ServiceHeader></Response><BkgDetails><OriginServiceArea><FacilityCode>IPW</FacilityCode><ServiceAreaCode>IPW</ServiceAreaCode></OriginServiceArea><DestinationServiceArea><FacilityCode>SOU</FacilityCode><ServiceAreaCode>SOU</ServiceAreaCode></DestinationServiceArea><QtdShp><GlobalProductCode>C</GlobalProductCode><LocalProductCode>G</LocalProductCode><ProductShortName>MEDICAL EXPRESS</ProductShortName><LocalProductName>MEDICAL EXPRESS</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2016-06-22</PickupDate><PickupCutoffTime>PT17H45M</PickupCutoffTime><BookingTime>PT17H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2016-06-23</DeliveryDate><DeliveryTime>PT12H</DeliveryTime><DimensionalWeight>0.500</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>3</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><PricingDate>2016-06-22</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>1</GlobalProductCode><LocalProductCode>V</LocalProductCode><ProductShortName>EXPRESS DOMESTIC 12:00</ProductShortName><LocalProductName>EXPRESS DOMESTIC 12:00</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2016-06-22</PickupDate><PickupCutoffTime>PT17H45M</PickupCutoffTime><BookingTime>PT17H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2016-06-23</DeliveryDate><DeliveryTime>PT12H</DeliveryTime><DimensionalWeight>0.200</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>3</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><PricingDate>2016-06-22</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>1</GlobalProductCode><LocalProductCode>1</LocalProductCode><ProductShortName>EXPRESS DOMESTIC 12:00</ProductShortName><LocalProductName>EXPRESS DOMESTIC 12:00</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2016-06-22</PickupDate><PickupCutoffTime>PT17H45M</PickupCutoffTime><BookingTime>PT17H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2016-06-23</DeliveryDate><DeliveryTime>PT12H</DeliveryTime><DimensionalWeight>0.200</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>3</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><PricingDate>2016-06-22</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>N</GlobalProductCode><LocalProductCode>C</LocalProductCode><ProductShortName>EXPRESS DOMESTIC</ProductShortName><LocalProductName>EXPRESS DOMESTIC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2016-06-22</PickupDate><PickupCutoffTime>PT17H45M</PickupCutoffTime><BookingTime>PT17H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2016-06-23</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>0.500</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>3</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><PricingDate>2016-06-22</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>7</GlobalProductCode><LocalProductCode>7</LocalProductCode><ProductShortName>EXPRESS EASY</ProductShortName><LocalProductName>EXPRESS EASY</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2016-06-22</PickupDate><PickupCutoffTime>PT17H45M</PickupCutoffTime><BookingTime>PT17H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2016-06-23</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>0.500</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>3</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><PricingDate>2016-06-22</PricingDate><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp></BkgDetails><Srvs><Srv><GlobalProductCode>C</GlobalProductCode><MrkSrv><LocalProductCode>G</LocalProductCode><ProductShortName>MEDICAL EXPRESS</ProductShortName><LocalProductName>MEDICAL EXPRESS</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>1</GlobalProductCode><MrkSrv><LocalProductCode>V</LocalProductCode><ProductShortName>EXPRESS DOMESTIC 12:00</ProductShortName><LocalProductName>EXPRESS DOMESTIC 12:00</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>1</GlobalProductCode><MrkSrv><LocalProductCode>1</LocalProductCode><ProductShortName>EXPRESS DOMESTIC 12:00</ProductShortName><LocalProductName>EXPRESS DOMESTIC 12:00</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>N</GlobalProductCode><MrkSrv><LocalProductCode>C</LocalProductCode><ProductShortName>EXPRESS DOMESTIC</ProductShortName><LocalProductName>EXPRESS DOMESTIC</LocalProductName><ProductDesc>DOMESTIC EXPRESS</ProductDesc><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv><Srv><GlobalProductCode>7</GlobalProductCode><MrkSrv><LocalProductCode>7</LocalProductCode><ProductShortName>EXPRESS EASY</ProductShortName><LocalProductName>EXPRESS EASY</LocalProductName><ProductDesc>EXPRESS EASY doc</ProductDesc><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv></Srvs></GetQuoteResponse></res:DCTResponse>

Thanks

(@mickeywf)

Hi Genusone,

Here we can see DHL have not returned any rates.

I have seen many times this problem occurs for DHL test environment. But in production mode it will work perfectly.

I recommend you to use the plugin with live credentials (production mode).

Thread Starter

(@genusone)

Hi Mickey,

Thanks for the response, but I am using the live credentials in production mode.

What I am confused about is why was it returning rates when I selected the correct services, now I have selected ALL services it’s not returning any rates?

Any ideas on this?

Many Thanks

(@mickeywf)

Hi Genusone,

As I can see in your API response no rate is returned from DHL. It occurs in test environment. But as I believe DHL production mode always works fine. If you are not getting any rate from production mode also. You can enquire about this from DHL support itself, regarding your account and all returned rates.

Thread Starter

(@genusone)

Hi Mickey,

I appreciate the response, but I’m not sure it is an issue with DHL. When I had selected the services we use in the back-end, it was returning rates. See your response here:

From the above API response we can see that services “EXPRESS DOMESTIC 12:00” and “EXPRESS DOMESTIC” have returned rates 21.17 and 15.17 respectively. We suggest you to check all the services from admin settings and try again.

This was in production mode, but I was still getting the following message in the cart:

There don‘t seem to be available shipping methods. Please double check your address, or contact us if you need any help.

So if it was returning rates before ticking all services but I was still getting that message, that says to me that I am getting the right response from the DHL server, but there is an issue with the plugin?

You then said to check all services in the back-end, but it stopped returning rates. Why would I have to check ALL services in the back-end when we do not get most of them from DHL?

Thanks

(@mickeywf)

Hi genusone,

There is no relation between checking services and the response you got from DHL.

In both cases, API request & response will be same. But in our plugin, these rates are filtered according to your selection.

That’s why I have asked you to check all the services so that you will not miss anything.

Thread Starter

(@genusone)

Hi Mickey,

I sent the response over to DHL, who said that rates are getting returned:

<QtdShp>

                                                                <GlobalProductCode>N</GlobalProductCode>

                                                                <LocalProductCode>C</LocalProductCode>

                                                                <ProductShortName>EXPRESS DOMESTIC</ProductShortName>

                                                                <LocalProductName>EXPRESS DOMESTIC</LocalProductName>

                                                                <NetworkTypeCode>TD</NetworkTypeCode>

                                                                <POfferedCustAgreement>N</POfferedCustAgreement>

                                                                <TransInd>Y</TransInd>

                                                                <PickupDate>2016-06-30</PickupDate>

                                                                <PickupCutoffTime>PT17H45M</PickupCutoffTime>

                                                                <BookingTime>PT17H</BookingTime>

                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                <ExchangeRate>1.312009</ExchangeRate>

                                                                <WeightCharge>20.830</WeightCharge>

                                                                <WeightChargeTax>1.070</WeightChargeTax>

                                                                <TotalTransitDays>1</TotalTransitDays>

                                                                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>

                                                                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>

                                                                <PickupNonDHLCourierCode/>

                                                                <DeliveryNonDHLCourierCode/>

                                                                <DeliveryDate>2016-07-01</DeliveryDate>

                                                                <DeliveryTime>PT23H59M</DeliveryTime>

                                                                <DimensionalWeight>1.000</DimensionalWeight>

                                                                <WeightUnit>KG</WeightUnit>

                                                                <PickupDayOfWeekNum>4</PickupDayOfWeekNum>

                                                                <DestinationDayOfWeekNum>5</DestinationDayOfWeekNum>

                                                                <QtdShpExChrg>

                                                                                <SpecialServiceType/>

                                                                                <LocalServiceType/>

                                                                                <GlobalServiceName>Discount</GlobalServiceName>

                                                                                <LocalServiceTypeName>Discount</LocalServiceTypeName>

                                                                                <ChargeCodeType/>

                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                <ChargeValue>-15.070</ChargeValue>

                                                                                <ChargeTaxAmount>0.000</ChargeTaxAmount>

                                                                                <QtdSExtrChrgInAdCur>

                                                                                                <ChargeValue>-15.070</ChargeValue>

                                                                                                <ChargeTaxAmount>0.000</ChargeTaxAmount>

                                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                                <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>

                                                                                </QtdSExtrChrgInAdCur>

                                                                                <QtdSExtrChrgInAdCur>

                                                                                                <ChargeValue>-15.070</ChargeValue>

                                                                                                <ChargeTaxAmount>0.000</ChargeTaxAmount>

                                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                                <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>

                                                                                </QtdSExtrChrgInAdCur>

                                                                                <QtdSExtrChrgInAdCur>

                                                                                                <ChargeValue>-19.770</ChargeValue>

                                                                                                <ChargeTaxAmount>0.000</ChargeTaxAmount>

                                                                                                <CurrencyCode>EUR</CurrencyCode>

                                                                                                <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>

                                                                                </QtdSExtrChrgInAdCur>

                                                                </QtdShpExChrg>

                                                                <QtdShpExChrg>

                                                                                <SpecialServiceType>FF</SpecialServiceType>

                                                                                <LocalServiceType>FF</LocalServiceType>

                                                                                <GlobalServiceName>FUEL SURCHARGE</GlobalServiceName>

                                                                                <LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName>

                                                                                <SOfferedCustAgreement>N</SOfferedCustAgreement>

                                                                                <ChargeCodeType>SCH</ChargeCodeType>

                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                <ChargeValue>0.940</ChargeValue>

                                                                                <ChargeTaxAmount>0.050</ChargeTaxAmount>

                                                                                <ChargeTaxAmountDet>

                                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                                <TaxAmount>0.050</TaxAmount>

                                                                                                <BaseAmount>0.240</BaseAmount>

                                                                                </ChargeTaxAmountDet>

                                                                                <QtdSExtrChrgInAdCur>

                                                                                                <ChargeValue>0.940</ChargeValue>

                                                                                                <ChargeTaxAmount>0.050</ChargeTaxAmount>

                                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                                <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>

                                                                                                <ChargeTaxAmountDet>

                                                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                                                <TaxAmount>0.050</TaxAmount>

                                                                                                                <BaseAmount>0.240</BaseAmount>

                                                                                                </ChargeTaxAmountDet>

                                                                                </QtdSExtrChrgInAdCur>

                                                                                <QtdSExtrChrgInAdCur>

                                                                                                <ChargeValue>0.940</ChargeValue>

                                                                                                <ChargeTaxAmount>0.050</ChargeTaxAmount>

                                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                                <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>

                                                                                                <ChargeTaxAmountDet>

                                                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                                                <TaxAmount>0.050</TaxAmount>

                                                                                                                <BaseAmount>0.240</BaseAmount>

                                                                                                </ChargeTaxAmountDet>

                                                                                </QtdSExtrChrgInAdCur>

                                                                                <QtdSExtrChrgInAdCur>

                                                                                                <ChargeValue>1.230</ChargeValue>

                                                                                                <ChargeTaxRate>1.312009</ChargeTaxRate>

                                                                                                <ChargeTaxAmount>0.060</ChargeTaxAmount>

                                                                                                <CurrencyCode>EUR</CurrencyCode>

                                                                                                <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>

                                                                                                <ChargeTaxAmountDet>

                                                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                                                <TaxAmount>0.060</TaxAmount>

                                                                                                                <BaseAmount>0.320</BaseAmount>

                                                                                                </ChargeTaxAmountDet>

                                                                                </QtdSExtrChrgInAdCur>

                                                                </QtdShpExChrg>

                                                                <PricingDate>2016-06-30</PricingDate>

                                                                <ShippingCharge>6.700</ShippingCharge>

                                                                <TotalTaxAmount>1.120</TotalTaxAmount>

                                                                <QtdSInAdCur>

                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>

                                                                                <WeightCharge>20.830</WeightCharge>

                                                                                <TotalAmount>6.700</TotalAmount>

                                                                                <TotalTaxAmount>1.120</TotalTaxAmount>

                                                                                <WeightChargeTax>1.070</WeightChargeTax>

                                                                                <WeightChargeTaxDet>

                                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                                <WeightChargeTax>1.070</WeightChargeTax>

                                                                                                <BaseAmt>5.340</BaseAmt>

                                                                                </WeightChargeTaxDet>

                                                                </QtdSInAdCur>

                                                                <QtdSInAdCur>

                                                                                <CurrencyCode>GBP</CurrencyCode>

                                                                                <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>

                                                                                <WeightCharge>20.830</WeightCharge>

                                                                                <TotalAmount>6.700</TotalAmount>

                                                                                <TotalTaxAmount>1.120</TotalTaxAmount>

                                                                                <WeightChargeTax>1.070</WeightChargeTax>

                                                                                <WeightChargeTaxDet>

                                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                                <WeightChargeTax>1.070</WeightChargeTax>

                                                                                                <BaseAmt>5.340</BaseAmt>

                                                                                </WeightChargeTaxDet>

                                                                </QtdSInAdCur>

                                                                <QtdSInAdCur>

                                                                                <ExchangeRate>1.312009</ExchangeRate>

                                                                                <CurrencyCode>EUR</CurrencyCode>

                                                                                <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>

                                                                                <WeightCharge>27.330</WeightCharge>

                                                                                <TotalAmount>8.790</TotalAmount>

                                                                                <TotalTaxAmount>1.460</TotalTaxAmount>

                                                                                <WeightChargeTax>1.400</WeightChargeTax>

                                                                                <WeightChargeTaxDet>

                                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                                <WeightChargeTax>1.400</WeightChargeTax>

                                                                                                <BaseAmt>7.010</BaseAmt>

                                                                                </WeightChargeTaxDet>

                                                                </QtdSInAdCur>

                                                                <WeightChargeTaxDet>

                                                                                <TaxTypeRate>20.000</TaxTypeRate>

                                                                                <TaxTypeCode>EU_VAT</TaxTypeCode>

                                                                                <WeightChargeTax>1.070</WeightChargeTax>

                                                                                <BaseAmt>5.340</BaseAmt>

                                                                </WeightChargeTaxDet>

                                                </QtdShp>

                                                <QtdShp>

So why are no shipping options showing in the cart? I am a bit stumped here!

Many Thanks

(@mickeywf)

Hi genusone,

Sorry for the confusion. We would like to clarify how DHL API works.

If the DHL API returns the shipping rates you will see two below nodes present in the XML.
<POfferedCustAgreement>N</POfferedCustAgreement>
<ShippingCharge>21.170</ShippingCharge>

When you have provided the debug XML second time, These values were not present. This happens only in TEST mode when the test environment is down.

The latest debug XML you have provided, I can see the rates returned for EXPRESS DOMESTIC with global product code N.

Request you to Enable the Service DOMESTIC EXPRESS WITH Service Code N. You need to update the plugin to see the Service code.

If the issue persist request you to provide the complete debug request and response along with the complete screenshot of plugin settings screen.

Thread Starter

(@genusone)

Hi Mickey,

I have updated the plugin and WooCommerce and the shipping options are now showing as they should.

Thank you very much for all your help, a great service!

(@mickeywf)