Shipping rates prices given by plugin not matching with actual rates

  • Resolved rameshmahala

    (@rameshmahala)


    3 months, 3 weeks ago

    I am using the plugin on https://www.oldguard.org/ and have weight and sizes correctly set for each product but when I go to ship the items, the rates they charge me are higher than the plugin provided and users got charged for.

    How plugin fetches the rates and what I am missing? Is there anything which I should take care of?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @rameshmahala,

    Thanks for reaching out. Please mind that the plugin fetches the rates only based on: cart weight and shipping destination.

    If you’d like to have more precise rates that account for size (volume) with the possibility to define the custom boxes used for shipping and specify their size, weight and padding, please consider upgrading to the PRO version.

    If you have additional questions, please reply.

    Kind regards,

    Piotrek

    Plugin Support Piotrek Bodera

    (@nerdontour)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Kind regards,
    Piotrek

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