Shipping Variables

Thanks for the screenshots, definitely helpful. You have mapped Google’s g:shipping field to the “Shipping cost” whereas it needs to be mapped to just “Shipping”.

Hope this helps?

I have changed it to “shipping”, but the outcome is the same

https://lowenergysupermarket.com/wp-content/uploads/woo-product-feed-pro/xml/b4KP7fucmJmBdlSYZZ3Bw95SjkOwEHU9.xml

Screenshot of changed attribute: https://paste.pics/64f9c9e0f144051c670af4110f6b8a0d

And you are sure you have reprocessed the product feed successfully and your products all have that shipping class (Victron Products) assigned to it on the product edit pages?

I have refreshed the product feed by clicking on the circular icon “manually refresh the product feed”.

https://paste.pics/637f896c1fd4c03a5fc4aa36b0bf9e46

Random check, this product Victron Energy Phoenix Inverter Remote Control Panel Easy Access REC030001210 has the Shipping Class assigned (screenshot: https://paste.pics/bf2e03fd53efbf5880636eee4af7760f) but the shipping cost doesn’t seem to appear in the Shipping section of the feed (https://paste.pics/f6e8a9f7dde53a5e52f4e4738124a308)

Strange, I suspect your feed might not be updating/refreshing properly. Can you have a look at your WooCommerce fatal error logs of today and see if there is anything in there that might be the cause for this? Look for maximum CPU usage or maximum execution time errors specifically.

This is where you can find your WooCommerce fatal error log of today:
https://docs.woocommerce.com/document/finding-php-error-logs/#:~:text=To%20access%20the%20WooCommerce%20Fatal,log

I followed your instructions, the only Fatal Errors are from the 9th of May and 2nd of May

Screenshot here: https://paste.pics/fa85265437b32d5155ab496812d2b641

Anything else that is worth checking.

I guess you are right in saying that is not refreshing properly, I have added a few more fields but it looks like they are not pulling through

Are you perhaps using some sort of server-side caching or using a 3th prty caching plugin? If so, make sure all caching is flushed so we are not looking at an older version of the feed.

Also, do you happen to have enabled the “Refresh only when products changed” option on the first feed configuration page? If so, make sure you un-check the option.

I have created a new feed setting all the parameters as discussed and it worked!

Thank you for your help

Assuming the issue at hand is sorted and/or our support is no longer required I will close this topic for housekeeping reasons now.

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