Shipping wasn’t added to an order

Update: Have updated to the latest version of the plugin, seemed all good until today, 3 more orders have come through with no shipping included ?? …

I am experiencing the same issue with the area/suburb field.

The area/suburb field does not autocomplete nor does it allow for text to be inserted otherwise. If you/the user/the client skip this step then no shipping options are available. The client/user can therefore process a payment without shipping costs indicated. That will leave it up to me to inform the client that on top of the purchase made, they still owe shipping.

I am using WordPress and Woocommerce for the set up of my online shop. The Courier Guy plug in (indicated as compatible with the version of Woocommerce that I am using) was successfully installed.
I have an active account with the Gourier Guy (Details received on Friday) and have a positive balance.

So given the above I would appreciate that this issue can be resolved given that at no point during the installation of the plug in or obtaining my account details (and paying the required amount) did anything indicate to me that this issue would occur and therefor render the plug in unusable for the purpose that I require it.

At face value, if everything works it seems like a wonderful solution for online shops in South Africa if we can only iron out this wrinkle.

Please advise if there is a more appropriate way of obtaining support.

@maginem We keep releasing updates to try resolve the issue. No one has ever been able to reproduce this. Even if you can do 10 test purchases on your, they all have shipping so it makes it almost impossible to troubleshoot something that cannot be reproduced. To help us isolate this issue, Please contact one of the customers whose purchase did not include shipping and ask what device did they use, what steps did they take to complete the purchase and please email findings to [email protected].

@jpnel7300 Your issue is seperate from @maginem and @oonie . The fact that you cannot type on the field indicates a conflict with other plugins or the theme itself. Please change your theme (for test purposes) and check if this resolves the issue.

Hi there, we’re unfortunately still sitting with the same issue of payments inconsistently not adding the shipping value to the payment. This is costing my client a lot of money. Is there nothing that can be done to sort this out – bar disabling this plugin and setting manual shipping rules?

Hi,

We have pickup issues with the current plugin and scheduled development to start on Monday next week as our services will be down for some time this weekend.

The next update with fixes to current issues should be deployed sometime next week.

We apologize for any inconveniences caused.

Hi everyone.

We started using this plugin a few days ago and immediately noticed orders coming through without shipping as they could bypass the Suburb field not marked as required.

We immediately jumped on here looking for solutions and a bit worried that so many people struggling with the problem and @talenttcg slow to respond if at all (you guys know most of us willing to pay for support, it impacts business directly).

So here is a quick and dirty fix we used to make the suburb field compulsory and seems to work to thus far.

Edit the TCG_Plugin.php file found in the-courier-guy\Core

Find line 472, there you will find

'required' => $required,

replace with

'required' => true,

Hope it works for some of you as well, it resolved our immediate panic with people managing to bypass shipping calculations and getting free shipping.

Tagging people involved, sorry for the ping: @maginem @jpnel7300 @oonie @hi5digital @suefenton

• This reply was modified 4 years, 4 months ago by foxytech.

Hi All,

The suburb is now required, but we are also working on a new session method to address this issue (look out for 4.2.2).

This is now added to 4.2.2.

You can test the pre-release version here.