Shipping with Printful *and* Printify

  • Resolved amstellodamois

    (@amstellodamois)


    5 years, 3 months ago

    I’m selling products fulfilled by both Print on Demand Companies and found out that, while the shipping calculator works well when products from only one provider is added to the cart, it breaks when using both companies: https://i.imgur.com/pOgGCvu.png
    (Here you see two products and four shipping lines)

    Has anyone solved this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    It would be helpful to have more details about how is shipping configured on the site. Where are the rates being pulled from?

    Specifically, I’m wondering whether these are configured as flat rate methods, or if a special plugin is being used to configure shipping.

    Thread Starter amstellodamois

    (@amstellodamois)

    Both Printful and Printify offer a plugin to automatically fulfill orders. These plugins are also capable of calculating the shipping costs.

    I believe each plugin analyse the shipping cart and split it into two categories. The problem is that both plugins do that and get 4 splits for two products (and two fulfillment centers). Then, shipping cost is calculated (by the plugins, still) on every split.

    The problem is explained by someone more knowledgeable here: https://stackoverflow.com/questions/53182057/remove-duplicated-shipping-packages-using-a-shipping-class-in-woocommerce
    Sadly, I couldn’t make the mentioned solution work. I couldn’t even be sure the solution might work (“the code from my answer will not be useful in your case. I dont have the answer to your question and I can’t help”)

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    Thank you for sharing the additional details.

    Unfortunately, I have no experience working with either of those plugins. I think your best bet would be to get in touch with a developer that can look into the code of these two plugins, and create a custom solution for your site that solves this issue.

    Given that this goes outside the scope of support in this product – which is limited to the core WooCommerce plugin – I’m going to go ahead and close this thread.

    If the two plugins you are using are also part of the www.ads-software.com repository, you might try posting on their respective support forums and see if anyone from the community there has any experience dealing with similar issues.

    Thread Starter amstellodamois

    (@amstellodamois)

    “I’m going to go ahead and close this thread.”
    Can you mark it as solved without closing it in case someone in the future comes up with a solution?

    In the meantime, I deactivated the shipping for one of the two plugins and used WooCommerce’s classes for these

Viewing 4 replies - 1 through 4 (of 4 total)
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