Shipping zones disappeared

when i do rollback to Woocommerce plugin to 7.4.1 it’s working normally

Yeah a known bug. Happens to me too. When I switch user language from Hebrew to English it works.

woocommerce released an update yesterday that fixed it for me.

Same situation here after upgrading from 7.4.1 to 7.5.0. After upgrading there is no shipping information in Checkout page at all. Rollback to 7.4.1 did not work for me. Fortunately it was possible to restore 7.4.1 using copies from UpdraftPlus. My user language is Estonian.

Hi @bbacons and @loodusemees ,

If possible can you please share your?System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

WordPress Environment

WordPress address (URL): https://loodusemees.ee
Site address (URL): https://loodusemees.ee
WC Version: 7.4.1
REST API Version: ? 7.4.1
WC Blocks Version: ? 9.4.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: et
External object cache: –

Server Environment

Server Info: Apache / ZoneOS
PHP Version: 8.0.28
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.85.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 10.4.26-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.4.1
WC Database Prefix: x44b_
Andmebaasi maht kokku: 108.22MB
Andmebaasi andmete maht: 97.84MB
Andmebaasi indeksi maht: 10.38MB
x44b_woocommerce_sessions: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_woocommerce_api_keys: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_woocommerce_attribute_taxonomies: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_woocommerce_downloadable_product_permissions: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
x44b_woocommerce_order_items: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_woocommerce_order_itemmeta: Andmed: 0.14MB + indeks: 0.14MB + mootor InnoDB
x44b_woocommerce_tax_rates: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
x44b_woocommerce_tax_rate_locations: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_woocommerce_shipping_zones: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_woocommerce_shipping_zone_locations: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_woocommerce_shipping_zone_methods: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_woocommerce_payment_tokens: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_woocommerce_payment_tokenmeta: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_woocommerce_log: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_actionscheduler_actions: Andmed: 0.09MB + indeks: 0.11MB + mootor InnoDB
x44b_actionscheduler_claims: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_actionscheduler_groups: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_actionscheduler_logs: Andmed: 0.08MB + indeks: 0.03MB + mootor InnoDB
x44b_blc_filters: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_blc_instances: Andmed: 0.17MB + indeks: 0.05MB + mootor InnoDB
x44b_blc_links: Andmed: 0.45MB + indeks: 0.06MB + mootor InnoDB
x44b_blc_synch: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_cmplz_cookiebanners: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_cmplz_cookies: Andmed: 0.05MB + indeks: 0.00MB + mootor InnoDB
x44b_cmplz_services: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_commentmeta: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_comments: Andmed: 0.08MB + indeks: 0.09MB + mootor InnoDB
x44b_dpd_barcodes: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_dpd_manifests: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_eabi_carriermodule: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_eabi_postoffice: Andmed: 2.52MB + indeks: 0.13MB + mootor InnoDB
x44b_e_events: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_fbv: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_fbv_attachment_folder: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_gla_budget_recommendations: Andmed: 0.22MB + indeks: 0.14MB + mootor InnoDB
x44b_gla_merchant_issues: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_gla_shipping_rates: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_gla_shipping_times: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_links: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_custom_fields: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_dynamic_segment_filters: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_feature_flags: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_forms: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_mailpoet_log: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_mailpoet_mapping_to_external_entities: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_newsletters: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_mailpoet_newsletter_links: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_mailpoet_newsletter_option: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_newsletter_option_fields: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_newsletter_posts: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_newsletter_segment: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_newsletter_templates: Andmed: 2.52MB + indeks: 0.00MB + mootor InnoDB
x44b_mailpoet_scheduled_tasks: Andmed: 0.08MB + indeks: 0.06MB + mootor InnoDB
x44b_mailpoet_scheduled_task_subscribers: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_segments: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_mailpoet_sending_queues: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_mailpoet_settings: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_statistics_bounces: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_mailpoet_statistics_clicks: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_mailpoet_statistics_forms: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_statistics_newsletters: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_mailpoet_statistics_opens: Andmed: 0.02MB + indeks: 0.08MB + mootor InnoDB
x44b_mailpoet_statistics_unsubscribes: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_mailpoet_statistics_woocommerce_purchases: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
x44b_mailpoet_stats_notifications: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_mailpoet_subscribers: Andmed: 0.02MB + indeks: 0.13MB + mootor InnoDB
x44b_mailpoet_subscriber_custom_field: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_subscriber_ips: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_subscriber_segment: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_mailpoet_subscriber_tag: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_mailpoet_tags: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_user_agents: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_mailpoet_user_flags: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_options: Andmed: 9.44MB + indeks: 1.66MB + mootor InnoDB
x44b_postmeta: Andmed: 18.52MB + indeks: 3.03MB + mootor InnoDB
x44b_posts: Andmed: 29.52MB + indeks: 0.34MB + mootor InnoDB
x44b_redirection_404: Andmed: 1.52MB + indeks: 0.38MB + mootor InnoDB
x44b_redirection_groups: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_redirection_items: Andmed: 0.02MB + indeks: 0.09MB + mootor InnoDB
x44b_redirection_logs: Andmed: 2.52MB + indeks: 0.27MB + mootor InnoDB
x44b_revslider_css: Andmed: 0.14MB + indeks: 0.02MB + mootor InnoDB
x44b_revslider_css_bkp: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_revslider_layer_animations: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_revslider_layer_animations_bkp: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_revslider_navigations: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_revslider_navigations_bkp: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_revslider_sliders: Andmed: 0.33MB + indeks: 0.02MB + mootor InnoDB
x44b_revslider_sliders_bkp: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_revslider_slides: Andmed: 2.52MB + indeks: 0.02MB + mootor InnoDB
x44b_revslider_slides_bkp: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_revslider_static_slides: Andmed: 0.08MB + indeks: 0.02MB + mootor InnoDB
x44b_revslider_static_slides_bkp: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_sender_automated_emails_carts: Andmed: 0.08MB + indeks: 0.00MB + mootor InnoDB
x44b_sender_automated_emails_users: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_snippets: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_termmeta: Andmed: 0.06MB + indeks: 0.03MB + mootor InnoDB
x44b_terms: Andmed: 0.05MB + indeks: 0.03MB + mootor InnoDB
x44b_term_relationships: Andmed: 0.06MB + indeks: 0.05MB + mootor InnoDB
x44b_term_taxonomy: Andmed: 0.06MB + indeks: 0.03MB + mootor InnoDB
x44b_tm_taskmeta: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_tm_tasks: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_um_metadata: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_usermeta: Andmed: 0.16MB + indeks: 0.09MB + mootor InnoDB
x44b_users: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_viwec_clicked: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wc_admin_notes: Andmed: 0.08MB + indeks: 0.00MB + mootor InnoDB
x44b_wc_admin_note_actions: Andmed: 0.05MB + indeks: 0.02MB + mootor InnoDB
x44b_wc_category_lookup: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wc_customer_lookup: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_wc_download_log: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_wc_order_coupon_lookup: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_wc_order_product_lookup: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
x44b_wc_order_stats: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_wc_order_tax_lookup: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_wc_product_attributes_lookup: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wc_product_download_directories: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wc_product_meta_lookup: Andmed: 0.05MB + indeks: 0.09MB + mootor InnoDB
x44b_wc_rate_limits: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wc_reserved_stock: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wc_tax_rate_classes: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wc_webhooks: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wfblockediplog: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wfblocks7: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_wfconfig: Andmed: 0.48MB + indeks: 0.00MB + mootor InnoDB
x44b_wfcrawlers: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wffilechanges: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wffilemods: Andmed: 12.55MB + indeks: 0.00MB + mootor InnoDB
x44b_wfhits: Andmed: 0.16MB + indeks: 0.05MB + mootor InnoDB
x44b_wfhoover: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wfissues: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
x44b_wfknownfilelist: Andmed: 9.52MB + indeks: 0.00MB + mootor InnoDB
x44b_wflivetraffichuman: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wflocs: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wflogins: Andmed: 0.30MB + indeks: 0.13MB + mootor InnoDB
x44b_wfls_2fa_secrets: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_wfls_role_counts: Andmed: 0.00MB + indeks: 0.00MB + mootor MEMORY
x44b_wfls_settings: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wfnotifications: Andmed: 0.08MB + indeks: 0.00MB + mootor InnoDB
x44b_wfpendingissues: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
x44b_wfreversecache: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wfsnipcache: Andmed: 0.02MB + indeks: 0.05MB + mootor InnoDB
x44b_wfstatus: Andmed: 0.13MB + indeks: 0.09MB + mootor InnoDB
x44b_wftrafficrates: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wishsuite_list: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wlea_performed_tasks: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wlea_scheduled_tasks: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_wlea_workflow_events: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_woobe_history: Andmed: 0.08MB + indeks: 0.05MB + mootor InnoDB
x44b_woobe_history_bulk: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_woof_query_cache: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_woof_sd: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_woof_sd_presets: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
x44b_yoast_indexable: Andmed: 0.22MB + indeks: 0.25MB + mootor InnoDB
x44b_yoast_indexable_hierarchy: Andmed: 0.05MB + indeks: 0.05MB + mootor InnoDB
x44b_yoast_migrations: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
x44b_yoast_primary_term: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
x44b_yoast_seo_links: Andmed: 0.31MB + indeks: 0.20MB + mootor InnoDB

Post Type Counts

attachment: 168
custom_css: 1
elementor_library: 11
elementor-hf: 3
etheme_portfolio: 7
flamingo_contact: 23
flamingo_inbound: 7
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 20
oembed_cache: 8
page: 27
post: 17
product: 58
product_variation: 96
revision: 933
seedprod: 1
shop_coupon: 3
shop_order: 24
shopengine-template: 5
staticblocks: 1
um_directory: 1
um_form: 3
viwec_template: 9
woolentor-template: 28
wp_global_styles: 2
wpcf7_contact_form: 2
wpcode: 26
yith_wcan_preset: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (38)

Admin Menu Editor: - Janis Elsts – 1.10.4
Advanced Google reCAPTCHA: - WP Concern – 1.0.14
All-in-One WP Migration: - ServMask – 7.72
Broken Link Checker: - WPMU DEV – 2.0.0
Complianz | GDPR/CCPA Cookie Consent: - Really Simple Plugins – 6.4.2
Contact Form 7: - Takayuki Miyoshi – 5.7.4
Edit Author Slug: - Brandon Allen – 1.8.4
Elementor: - Elementor.com – 3.11.5
Essential Addons for Elementor - Pro: - WPDeveloper – 5.4.5
Essential Addons for Elementor: - WPDeveloper – 5.6.1
XStore Core: - 8theme – 5.0.5
Facebook for WooCommerce: - Facebook – 3.0.15
FileBird Lite: - Ninja Team – 5.1.4
Elementor Header & Footer Builder: - Brainstorm Force
Nikhil Chavan – 1.6.13

Health Check & Troubleshooting: - The www.ads-software.com community – 1.5.1
HTML Editor Syntax Highlighter: - James Bradford – 2.4.4
WPCode Lite: - WPCode – 2.0.8.1
Loco Translate: - Tim Whitlock – 2.6.4
Montonio for WooCommerce: - Montonio – 6.0.2
Redirection: - John Godley – 5.3.9
Slider Revolution Before/After Add-On: - ThemePunch – 3.1.0
Slider Revolution Mousetrap Add-On: - ThemePunch – 3.0.7
Slider Revolution Particles Effect: - ThemePunch – 3.3.2
Slider Revolution Holiday Snow: - ThemePunch – 3.0.5
Slider Revolution Transitionpack Add-On: - ThemePunch – 1.0.5
Slider Revolution: - ThemePunch – 6.6.11
Sender.net email marketing: - Sender – 2.3.4
Temporary Login Without Password: - StoreApps – 1.8.1.1
UpdraftPlus - Backup/Restore: - UpdraftPlus.Com
DavidAnderson – 1.23.1

BEAR – Bulk Editor and Products Manager Professional for WooCommerce: - realmag777 – 1.1.3.1
HUSKY - Products Filter Professional for WooCommerce: - realmag777 – 1.3.2
WooCommerce: - Automattic – 7.4.1 (update to version 7.5.0 is available)
ShopLentor Pro – WooCommerce Builder for Elementor & Gutenberg: - HasThemes – 2.1.6
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: - HasThemes – 2.5.7
Wordfence Security: - Wordfence – 7.9.1
Yoast SEO: - Team Yoast – 20.3
WP-Optimize - Clean, Compress, Cache: - David Anderson
Ruhani Rabin
Team Updraft – 3.2.13

WP Rollback: - GiveWP.com – 1.7.3

Inactive Plugins (4)

Advanced Product Fields for WooCommerce: - StudioWombat – 1.5.10
Download Plugins and Themes from Dashboard: - WPFactory – 1.8.2
Filter Everything — WooCoomerce Product & WordPress Filter: - Andrii Stepasiuk – 1.7.6
Flamingo: - Takayuki Miyoshi – 2.3

Must Use Plugins (2)

Health Check Troubleshooting Mode: - – 1.8.1
WordPress automation by Installatron: - –

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Poe alusaadress: #4685 - /e-pood/
Ostukorv: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Kassa: #20585 - /e-pood/kassa/
Minu konto: #17466 - /kasutajakonto/
Müügitingimused: #6335 - /kasutajakonto/muugitingimused/

Theme

Name: XStore Child
Version: 0.0.1
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 9.0.5
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

Templates

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/cart/proceed-to-checkout-button.php
xstore/woocommerce/checkout/form-billing.php
/data01/virt109846/domeenid/www.loodusemees.ee/htdocs/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/review-order.php
/data01/virt109846/domeenid/www.loodusemees.ee/htdocs/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore-child/woocommerce/emails/admin-new-order.php
xstore-child/woocommerce/emails/customer-invoice.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
/data01/virt109846/domeenid/www.loodusemees.ee/htdocs/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/form-login.php
/data01/virt109846/domeenid/www.loodusemees.ee/htdocs/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/my-account.php
/data01/virt109846/domeenid/www.loodusemees.ee/htdocs/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/my-account.php
/data01/virt109846/domeenid/www.loodusemees.ee/htdocs/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/my-account.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-03-15 13:16:43 +02:00
Options: ?
Notes: 96
Onboarding: completed

Action Scheduler

T?idetud: 184
Oldest: 2023-02-12 15:03:40 +0200
Newest: 2023-03-15 12:56:01 +0200

Eba?nnestunud: 2
Oldest: 2023-02-15 11:26:10 +0200
Newest: 2023-03-01 15:52:05 +0200

Ootel: 2
Oldest: 2023-03-15 15:35:05 +0200
Newest: 2023-03-15 15:56:11 +0200

Status report information

Generated at: 2023-03-15 13:22:44 +02:00
`

Woocommerce -> Status -> Logs has no logs recently.

• This reply was modified 1 year, 8 months ago by loodusemees.

I also encountered the same issue. The problem being that Mollie which I use for payments does not load and as a result the message “There are no payment options available for your state” shows. Effectively making it impossible to order products.

My Error log was full of the message: “Billing country not valid” on my Mollie status log.

When I reverted back to 7.4.something unfortunately through a server wide backup everything was working fine again.

Thanks a lot for this info @laurenseydems – could you also provide your System Status Report?
This will help us cross reference.

You can find it via?WooCommerce > Status. Select?Get system report?and then?Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the?fatal error logs?(if any) under?WooCommerce > Status > Logs.

Hi @nigeljamesstevenson and thanks for your quick reply.

I have a very interesting situation which might help you further investigate. This is because I have built the website https://www.Oenieboe.nl recently, and I have copied the website from my development website https://www.finanto.nl about 3 weeks ago.

Given the situation I have just gone back to my development website and tested the payment option (using WooCommerce 7.4.1, using the same mollie API as Oenieboe and the payment gateway was working fine. Then I updated WooCommerce to 7.5 on finanto.nl and the payment gateway stopped working and it was giving the same error as on Oenieboe.nl, (loosly translated by me from dutch to English: “It appears that no payment methods are available for your state. Contact us if you need help or are searching for alternative solutions”

When checking the logs for Finanto I can see that when I change from 7.4.1 to 7.5 the message: 2023-03-15T18:37:51+00:00 DEBUG Billing Country undefined is not valid appears…a lot.

I think maybe the issue might be related to the database update, because the database update is still going on after 30 minutes and it shows some failed items.

The error logs are a wall of text, so apologies, I will copy the logs from Oenieboe first and Finanto second. (the debug message goes on for quite a while…

One more interesting thing to note might be that I have created a function to disable default woocommerce shipping questions when customers only want to buy digital products, as the site is predominantly focussed on pdf files. When customers buy a physical product they can enter their shipping information

When I select physical products to add to the cart, the cart page gives this message:

“No shipping options for undefined, undefined, undefined, undefined, undefined, undefined.

Then when I go to the checkout page the shipping addressess are still undefined, but it DOES give me the payment option with Mollie.

I have set the default customer address to shop/region.

If you think the issue might be due to the custom php function I would happily share it, but as it worked fine in 7.4.1 I don’t think it’s the issue.

If there is more information which you might need I would be happy to provide it. Of course you are free to look at the sites themselves as well. I will leave finanto.nl as it is with the error showing.

Thanks in advance for your time.

Sincerely, Laurens

OENIEBOE Working:

WordPress Environment

WordPress address (URL): https://oenieboe.nl
Site address (URL): https://oenieboe.nl
WC Version: 7.4.1
REST API Version: ? 7.4.1
WC Blocks Version: ? 9.4.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: ?

Server Environment

Server Info: LiteSpeed
PHP Version: 8.0.28
PHP Post Max Size: 768 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.87.0
NSS/3.79

SUHOSIN Installed: –
MySQL Version: 10.4.28-MariaDB-cll-lve
Max Upload Size: 768 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.4.1
WC Database Prefix: mNavp3_
Total Database Size: 61.53MB
Database Data Size: 48.42MB
Database Index Size: 13.11MB
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Post Type Counts

attachment: 180
custom_css: 3
download: 75
elementor_library: 1
et_body_layout: 4
et_footer_layout: 1
et_header_layout: 3
et_pb_layout: 36
et_template: 25
et_theme_builder: 2
mailpoet_page: 1
nav_menu_item: 16
oembed_cache: 1
page: 28
post: 5
product: 91
revision: 155
shop_coupon: 2
shop_order: 188
shop_order_refund: 1
wp_global_styles: 3
wpforms: 2
wpm-testimonial: 6

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (17)

FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.22.3
All-in-One WP Migration: by ServMask – 7.72
Branda Pro: by WPMU DEV – 3.4.9
Flexible Shipping: by Octolize – 4.19.1
LiteSpeed Cache: by LiteSpeed Technologies – 5.3.3
MailPoet: by MailPoet – 4.8.1
Members: by MemberPress – 3.2.2
Mollie Payments for WooCommerce: by Mollie – 7.3.5
Nav Menu Roles: by Kathy Darling – 2.1.2
Profile Builder: by Cozmoslabs – 3.9.2
SiteGround Security: by SiteGround – 1.4.1
Strong Testimonials: by WPChill – 3.1.1
WaterWoo PDF Premium: by Sagehen Studio – 3.6.0-beta5
WP Menu Cart: by WP Overnight – 2.13.1
WooCommerce: by Automattic – 7.4.1 (update to version 7.5.0 is available)
WP Mail Logging: by WP Mail Logging Team – 1.11.0
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.2

Inactive Plugins (0)

Dropin Plugins (2)

maintenance.php: maintenance.php
object-cache.php: object-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: ? Page not set
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #1970 - /my-account/
Terms and conditions: #5162 - /algemene-voorwaarden/

Theme

Name: Divi Child Theme
Version: 1.0
Author URL: https://Laurens%20Eydems
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.20.2
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-03-16 14:08:44 +00:00
Options: ?
Notes: 44
Onboarding: completed

Action Scheduler

Canceled: 1
Oldest: 2023-03-11 13:01:39 +0000
Newest: 2023-03-11 13:01:39 +0000

Complete: 5,712
Oldest: 2023-02-12 22:39:58 +0000
Newest: 2023-03-15 18:28:04 +0000

Failed: 4
Oldest: 2023-02-15 09:18:13 +0000
Newest: 2023-03-01 06:24:08 +0000

Pending: 2
Oldest: 2023-03-15 18:30:04 +0000
Newest: 2023-03-16 14:16:58 +0000

Status report information

Generated at: 2023-03-15 18:28:32 +00:00

FINANTO (copy of OENIEBOE using Woocommerce 7.5:

2023-03-15T13:46:26+00:00 DEBUG getApiPaymentMethods: Could not load Mollie methods (live): [2023-03-15T13:46:26+0000] Error executing API call (401: Unauthorized Request): Missing authentication, or failed to authenticate. Documentation: https://docs.mollie.com/overview/authentication. Request body: {"status":401,"title":"Unauthorized Request","detail":"Missing authentication, or failed to authenticate","_links":{"documentation":{"href":"https://docs.mollie.com/overview/authentication","type":"text/html"}}} (Mollie\Api\Exceptions\ApiException)
2023-03-15T14:09:22+00:00 DEBUG getApiPaymentMethods: Could not load Mollie methods (live): [2023-03-15T14:09:22+0000] Error executing API call (401: Unauthorized Request): Missing authentication, or failed to authenticate. Documentation: https://docs.mollie.com/overview/authentication. Request body: {"status":401,"title":"Unauthorized Request","detail":"Missing authentication, or failed to authenticate","_links":{"documentation":{"href":"https://docs.mollie.com/overview/authentication","type":"text/html"}}} (Mollie\Api\Exceptions\ApiException)
2023-03-15T14:47:40+00:00 DEBUG getApiPaymentMethods: Could not load Mollie methods (live): [2023-03-15T14:47:39+0000] Error executing API call (401: Unauthorized Request): Missing authentication, or failed to authenticate. Documentation: https://docs.mollie.com/overview/authentication. Request body: {"status":401,"title":"Unauthorized Request","detail":"Missing authentication, or failed to authenticate","_links":{"documentation":{"href":"https://docs.mollie.com/overview/authentication","type":"text/html"}}} (Mollie\Api\Exceptions\ApiException)
2023-03-15T14:47:40+00:00 DEBUG getApiPaymentMethods: Could not load Mollie methods (live): [2023-03-15T14:47:40+0000] Error executing API call (401: Unauthorized Request): Missing authentication, or failed to authenticate. Documentation: https://docs.mollie.com/overview/authentication. Request body: {"status":401,"title":"Unauthorized Request","detail":"Missing authentication, or failed to authenticate","_links":{"documentation":{"href":"https://docs.mollie.com/overview/authentication","type":"text/html"}}} (Mollie\Api\Exceptions\ApiException)
2023-03-15T18:32:23+00:00 DEBUG getApiPaymentMethods: Could not load Mollie methods (live): [2023-03-15T18:32:23+0000] Error executing API call (401: Unauthorized Request): Missing authentication, or failed to authenticate. Documentation: https://docs.mollie.com/overview/authentication. Request body: {"status":401,"title":"Unauthorized Request","detail":"Missing authentication, or failed to authenticate","_links":{"documentation":{"href":"https://docs.mollie.com/overview/authentication","type":"text/html"}}} (Mollie\Api\Exceptions\ApiException)
2023-03-15T18:32:23+00:00 DEBUG getApiPaymentMethods: Could not load Mollie methods (live): [2023-03-15T18:32:23+0000] Error executing API call (401: Unauthorized Request): Missing authentication, or failed to authenticate. Documentation: https://docs.mollie.com/overview/authentication. Request body: {"status":401,"title":"Unauthorized Request","detail":"Missing authentication, or failed to authenticate","_links":{"documentation":{"href":"https://docs.mollie.com/overview/authentication","type":"text/html"}}} (Mollie\Api\Exceptions\ApiException)
2023-03-15T18:37:35+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:35+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:35+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:35+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:35+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:35+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:51+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:51+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:51+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:51+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:51+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:51+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:57+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:57+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:57+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:57+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:57+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:37:57+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:38:03+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:38:03+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:38:03+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:38:03+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:38:03+00:00 DEBUG Billing Country undefined is not valid.
2023-03-15T18:38:03+00:00 DEBUG Billing Country undefined is not valid.

@nigeljamesstevenson

Well, I was wrong. During some further testing I discovered that it does have to do with the function I created to remove certain input fields for digital downloads. I guess the value of NULL was passed to mollie in those cases, which did not cause an issue in 7.4.1 but does in 7.5.

I changed the following my function and now Mollie shows correctly, I guess because a default value is always passed:

function woo_remove_billing_checkout_fields( $fields ) {

if( woo_cart_virtual_downloadable_product_only() == true )
{

unset($fields[‘billing’][‘billing_company’]);
unset($fields[‘billing’][‘billing_address_1’]);
unset($fields[‘billing’][‘billing_address_2’]);
unset($fields[‘billing’][‘billing_city’]);
unset($fields[‘billing’][‘billing_postcode’]);
unset($fields[‘billing’][‘billing_country’]);
$fields[‘billing’][‘billing_country’][‘default’] = ‘NL’;
$fields[‘billing’][‘billing_country’][‘type’] = ‘hidden’;
unset($fields[‘billing’][‘billing_state’]);
unset($fields[‘billing’][‘billing_address_2’]);
unset($fields[‘billing’][‘billing_postcode’]);
unset($fields[‘billing’][‘billing_company’]);
unset($fields[‘billing’][‘billing_city’]);
// unset($fields[‘order’][‘order_comments’]); } return $fields;}

I am guess this way the billing country NL is always passed, but I set its visibility to hidden in case of a digital download.

I think the issue of input fields having a value of undefined was due to cookies.

Its weird that this code broke changing from 7.4.1 to 7.5 but this alteration (above) seems to have fixed it.

Sincerely, Laurens