• Resolved talhach1

    (@talhach1)


    Hey ,

    I am seeing different UPS Next Air Rate on checkout and different on Shippo dashboard.

    How We can fix this?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author oneteamsoftware

    (@oneteamsoftware)

    There are a number of reasons why shipping rates might not match what you see on a carrier’s website:

    1. Dimensions or Weight of a final package do not match what you use to quote on a carrier’s website.
    2. Type of either From or To address is Residential, but rates are quoted for a Business address.
    3. Plugin has Signature or Insurance features enabled, but these options aren’t requested during the quote on a carrier’s website.

    You can find more information here:
    https://1teamsoftware.com/documentation/shippo-shipping/installation-and-configuration/how-to-configure-live-shipping-rates/

    Thread Starter talhach1

    (@talhach1)

    Hey ,

    Dimensions are all fine , also the From & To Address looks fine same on here wordpress and same on Shippo site but there is an difference like wordpress site showing 17.88 & on shippo same service same data is showing 20.29$

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    You can enable debug mode and check the log file to see what is actually sent to the API vs what you are trying in the dashboard.

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    There were no follows so we will close this topic.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Shippo UPS Rate and Your Plugin Rates are not same’ is closed to new replies.