• Resolved creamdesign

    (@creamdesign)


    Just recently, out of nowhere woocommerce does not show our shop images on iPhone mobile view.The browser does not seem to be the problem (have tried insta browser, brave and safari).

    Whether the problems remains for Android I am unsure. I have already tried disabling all caching plug-ins that could logically cause issues.
    Now I do not know what there is left to do.

    Can anyone help please? it looks like this: https://freeimage.host/i/VPdMZu

    • This topic was modified 2 years, 7 months ago by creamdesign.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @creamdesign

    I have tested your site using different iPhone devices, and found that the products are displayed without issues on older devices, but the images do fail to load under the latest iOS version (iOS 15), as you can see on the screenshots below:

    • iOS 14:

    Captura-de-tela-de-2022-04-25-14-58-22.png

    • iOS 15.4

    Captura-de-tela-de-2022-04-25-15-07-06.png

    Most likely, this error is related to your current theme. I recommend that you temporarily switch your theme to Storefront, clear any site and browser caches, and test again.

    If you don’t see the problem after completing this test, then you know this was coming from the theme that you deactivated.

    Important: If you can’t do the conflict test on your live site, I’d recommend creating a staging site. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site: https://www.ads-software.com/plugins/wp-staging.

    Best

    We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Shop images do not load (on Iphone)’ is closed to new replies.